Best Western Plus Beckley Inn

The location was right off I77, very convenient, with easy on and off access to the highway. The property, while dated was clean and comfortable, There was an excellent Outback Steakhouse sharing the same parking lot and did a lot to enhance our experience. Staff was friendly and attentive. Overall a good location to stop. We would stay again.

I was traveling home from a work conference and needed a place to stay. Didn't get to the hotel until after 8:30 pm. Front parking lot was full and I had had someone look up reviews online. Had planned to stay at another chain, but hadn't had good luck with them on this same trip so I decided on the Best Western since they were rated high on Trip Advisor. I should have kept driving. Checked in - the front desk woman was friendly, but had been vacuuming when I arrived then brought in my luggage and simply left the vacuum in the middle of the floor so you had to be careful walking around it. There were a couple loud dogs, passing through, but the hotel has no control over that. I had a choice between 2 queens and a king and I opted for the king room. I think it should be required when checking in to let people know that it's a connecting room. Had I known that, I would have asked for another room. When I parked and got out, there was broken pottery at the edge of the space. Elevator wasn't that clean. Got to my room and it was also a handicapped room. The room was okay. Bathroom wasn't that clean and was run down. I just wanted to take a shower and go to bed after a long day, but that wasn't possible since there was NO HOT WATER! I fiddled with the shower handle thinking that maybe it was backwards, but the faucet didn't have hot water either. I thought maybe it had been depleted because of the people in the hotel so I gave it an hour. Still no hot water. I gave up and went to bed thinking I would shower in the morning. Got up early, still no hot water. I rode the elevator with a couple people on the way to breakfast and asked them if they had hot water. They replied yes, then asked if I was on an upper floor as they had heard from other guests that the upper floors didn't have hot water. The front desk had to have known that there was no hot water when they rented me the room the night before. They didn't notify anyone, no apology, no compensation, nothing. When I went to turn my keys in, there was no one at the front desk (another pet peeve of mine in the morning), so I tossed my keys and got out of there.

We were only in transit for 1 evening but our experience was better than expected for basic needs. All staff members were friendly, welcoming and accommodating from the moment we walked in. "Mandy," assistant general manager, was on evening duty and was very helpful with any extra needs we had. Breakfast was very adequate and replenished as needed.

Mandy was working the desk when we arrived. She welcomed us with a warm smile and thanked us for being a Diamond Member. As she was checking us in, she noticed we could get a lower nightly rate so she switched our reservation. She offered us bottled water as well and directed us to the cookies and mints that were available. Mandy also let us know that we would get a 10% discount at the restaurant next door by mentioning that we are staying at the Best Western. That evening, she called our room to see if there was anything she could do for us and to make sure our room was satisfactory. (A very nice touch). In the morning, there was a paper receipt slid under our door. Mandy and the rest of the staff went above and beyond to make sure our stay was the best it could be. This is something that is very rare at most of the Best Westerns we have stayed at. The room was clean and the bed was very comfortable. We enjoyed our stay very much!

Happily surprised by the quality of this hotel for the price and the most warm and genuine welcome I have ever gotten at hotel check in! Room was clean and bed comfortable. Good variety at breakfast. Close to highway and multiple restaurants.