Holiday Inn Express & Suites Onalaska La Crosse Area an IHG Hotel

Oh, just a wonderful experience! Sike! Not only did my car magically vanish while I was staying here, but the GM had the nerve to claim it was repossessed—hilarious, right? My car was STOLEN. The hotel had a tow truck pick up my vehicle because I had not signed a registration card, and they weren’t sure whose car it was. Then claiming not knowing who took it saying it was repossessed. And let’s not forget the little attempt to sneak in an early check-in fee, even after the night auditor assured me I wouldn’t be charged. Truly top-tier service! So, if you’d rather keep your car safe and avoid an all-around disaster, I highly recommend steering clear of this place. Edit After Response From Hotel: Wow what an unprofessional response from a General Manager! Oh, where to begin with this circus! First off, I’ve had more professional service at a drive-thru. Heads up, my bank’s already on this one, since apparently we’re playing the ‘dispute charges’ game now. And just to be clear, my car wasn’t towed—it was stolen. That’s right, stolen. When I asked the GM to check the security footage, she ghosted me like last season’s fashion trends. Please look into the employee rate. I’ve explained EVERYTHING to EVERYONE I needed to explain it to. Jokes on you. Not everyone is a lying hypocrite like you. Between the shady billing practices, the nonchalant response to theft, and a GM with the bedside manner of a cactus, I’d say this place is a goldmine of terrible experiences. By the way, I left my phone there, but since I’d rather not step foot in that disaster again, my mom’s coming to pick it up. Judging by the hotel’s glorious array of one-star reviews, looks like this isn’t exactly news. Here’s a tip: customer service means serving the customer, not scamming them. Real cute how all of a sudden I post this and the crackhead GM is able to somehow show footage of my car. What a real coincidence. Get it together lady. Update On Car: Oh, fantastic news—I finally located the towing company that snagged my car. Just as I suspected, the hotel had it towed, despite their Oscar-worthy performance of no idea what could’ve happened. So, heads up: if you’re bold enough to stay here, make sure you fill out every single detail on that precious registration card and give them your car info. Otherwise, you’ll be left dealing with your car gone and a front desk that’s apparently just as clueless as it pretends to be. Looks as if this RECORD they have of never having a car towed has changed.

I really can’t say enough about how pleased our family was with our stay at The Holiday Inn Express in Onalaska, WI.  During the past couple of years we have not traveled or stayed in any Hotels or Motels.   My first contact with the Hotel was on the phone with an employee Alice.  She was an employee at the Hotel and not a call center.  She was wonderful to speak with, and when I asked if there were any discounts.  Alice said she was able to get me signed up for a discount for frequent visitors.   This was my second choice for a hotel.  But, after talking to a receptionist at another local Hotel/Conference Center.  I just didn’t feel comfortable about booking there.   It was a good feeling to check into the Hotel, and talk and see the same lady that I had talked to on the phone. The parking lot was clean and had more than enough parking space.  The Hotel is located on a street that has limited local traffic.  But, is located not far from a TARGET, and lots of eating places, and is a very short drive to LaCrosse University.   The room we had was $188 for two Queen Beds and a pull-out couch.  The room was modern, with a large TV.  And a very large picture window, facing south on the 5th Floor.  We even woke up to a large Rainbow out the window.   The room was very clean, with only one small problem.  But, the front desk quickly fixed the issue.  There was a pool that we never used. Breakfast was great.  There were plenty of hot items.  It wasn’t lacking for anything.  Plus there was a great place to eat, and it looked as if there would be a good place to eat outside after construction is done in this space. There were also a couple of attendants there to take care of this space.   This was a real value.  If we had to have taken my family to a restaurant to eat, this would have been about $70. We were in for a Funeral, and this hotel was worth it, we would stay there again if we were in LaCrosse. I was traveling with my wife, and several of our adult children. Hope to stay again if we return to town.

Hotel was new and clean. Breakfast was good and staff was friendly and welcoming! Perfect location for stop on west trip! Hotel is located conveniently off Route 90. Rooms were spacious and clean. Perfect hotel if you are looking for a short stay in the La Crosse area.

The hotel and staff were so great we decided to stay on our way back home. The rooms are spacious, comfortable and clean. The pool and hot tub were warm and clean, towels were plentiful. Delicious breakfast with multiple choices.

Top tier hotel in this area. Newer and modern facility where everything is clean and neat. Workout room, pool, tub, and probably the best hotel breakfast I’ve had in a 3 week road trip. Check in was easy and efficient with LaDonna who was friendly and professional. That attitude carried over to all the staff members I encountered. Comfortable room and slept great. Highly recommended place to stay.