Home2 Suites by Hilton Menomonee Falls Milwaukee

The 1 bedroom suite was much bigger than expected. Nice quiet room. The air conditioner in the living room was broken. The bottom was hanging off and was leaking water. The rug was very very damp. Hopefully they do something about it before it leaks to the next floor. Also the light switches were dirty. Especially in the bathroom. Please sanitize these. Even b4 covid this should be done. The mattress was sunken in on both sides so they should be replaced. I did not try the breakfast. There didn’t seem like much to choose from considering the way it was hyped up by the associate checking us in. The coffee was empty which was to be available 24/7.

Checked into the hotel late afternoon, check in was easy and room was on 4th floor. Walked in to the room and as soon as I closed the door there was a terrible smell. I couldn’t describe the smell, but it was atrocious. I thought, hmmm maybe it will go away. I checked out of that room the very next day and was put in a different room down the hall. Lucky no problems with the new room. Found out through housekeeping that room that smelled so bad had been like that for a while. They closed the room off now . So on to better things lol. Breakfast is Meh, nothing great. All frozen breakfast sandwiches in morning, basic food, cereal, toast, yogurt, waffles, etc etc. it will do, but if you can go out for breakfast or cook breakfast in your room you’ll be better off. My room is clean, bed sleeps well, pillows a little hard. Staff is very nice. In door Pool was closed , but reopened later the next day. Water in pool looks dark in color, hopefully they will get it looking better. I could see the indoor pool across at a different hotel and their pool was a beautiful blue . Elevator is very slow. They have two, but one is broken. They have a laundry onsite so you can wash your clothes, front desk gave me two small boxes of laundry soap, washing and drying cost per machine $2.00. Well the next week I was going to wash again and went to front desk to get washing soap and girl told me it would be $2.00 per box. I was like what, I wasn’t charged last week and now you want to charge me. It was upsetting to me, one week it’s this way and the next you have to pay. Front desk girl spoken with her GM and he didn’t even have the courtesy to come out and speak with me. Anyway, I paid for the two boxes and went on my merry way. Last day there, I had a late check out. When I came back to the hotel, I went up to grab my luggage and I couldn’t get in my room, they had locked me out. Walked back to the front desk and she said, oh it probably locked you out because check out is 11:00, yes I know that, but I had a 1:00 check out. She took my key card and re activate my key. Walked back and door won’t open. I was pissed. Went back down and she was confused, she was like I’ll just go up with you and open it. What a joke is all I can say.

Kevin THANK YOU!! I stay here monthly for business and the staff are always super friendly, helpful, and welcoming. The rooms are also nice, clean and cozy. This stay Kevin went above and beyond to help me when my car doors were frozen shut. Can't THANK YOU enough Kevin!!

Antoine was very welcoming when we arrived and More than accommodating to us, not only to Us but every one we saw him interacting with. An excellent example of what a company wants as the face of their business. It is such a joy to see in this day of a shortage of employees and people that don’t want to work. If I were running a hotel, or any kind of business I would want a staff full on Antoine’s

We visited this property and stayed 3 days. Easy check in. Love the suites. Having a small kitchenette is so nice when staying with a family. They do offer a free breakfast. It is basic - breakfast sandwiches, waffles, oatmeal. But a nice perk for a hotel that already offers kitchenettes. The gym has a couple treadmills, an elliptical, free weights and a Peloton. It's not huge but I don't think it is used a ton because I was the only person in there in the morning. Beds were comfortable. The room was clean. Furnishings were updated and in good shape. We would definitely stay at this property again.