Hilton Appleton Paper Valley

I almost didn't book here but it was adjacent to the event center so I did notwithstanding all the poor ratings. However, those ratings were completely unfounded. I found this to be a terrific hotel and I would highly recommend. Nice rooms, nice amenities, big pool area, good service, clean and good on-site bars and restaurants. I would highly recommend.

Room was 76 degrees and when asked to have the AC fixed, engineering just turned off the thermostat. Was not fixed for the full 5-day stay. Hotel hallway was considerably cooler. Both sinks in the suite leaked water, sheets are scratchy. Confusing signs leading to the rooms and three different elevators depending on which side of the hotel you’re on. No trash cans anywhere. Would not recommend. Amenities and other furniture in the room was adequate.

Room is nice size. Outlet by bed are great; plugs and USB. Mattress was not too firm and bedding cozy. Pillows were not as firm for me but not too soft. Bathroom shower was nice but we must have been in adapted room cause toilet was tiny bowl and very short to ground. Sink lacked counter space. Not towel rack meant towels were behind toilet. Bathroom was roomy with no organized counter or towel rack or hanging space. Shower had great shampoo, conditioner, and body wash. Large nice lotion as well in bathroom. Room in luded small kcup coffee maker. Small fridge. Safe. Steamer and closet area. Larger rv on wall. Desk with rollable chair. Enough room for 2 large suitcases. Our kind bed room window looked out on lobby 2nd floor but was nice and dark at night and not noisy. Garage parking at $10 day. You can walk from garage 3rd floor to hotel covered but note small escalator makes it hard for some luggage.

Very disappointed as loyal Hilton members and world travelers but this is probably the worst Hilton experience we’ve had in recent years. Checked in about 5 PM here first time in Appleton, and there were no issues with the check-in process. We went for dinner at Lombardi‘s I had a wonderful meal, but came back to our room and realized we were short pillow and needed a couple of waters before we turned in. I tried to call the front desk turns out there in-house phones do not work at all. So I searched up the phone number and use my cell phone and reached the front desk. Requesting a pillow and just a couple of waters figured we would just watch a little TV and wait a few minutes . That turned to 25 minutes so I called back and the front desk clerk said well he had made a call to housekeeping on the radio, but nobody answered and that actually housekeeping was closed and he would handle it. It has been about 45 minutes, and I’m afraid to call back because he sounded irritated, after the last two calls. I can’t believe we’re staying at a major Hilton in a big downtown center and have such terrible service, no phone and no ability just to get simple housekeeping. Very disappointed I would warn others before they come here a lot of other choices.

The front desk agent who worked the late shift was so unhelpful, unknowledgeable and aloof. The only thing she succeeded at was making us feel that she just did not care at all about our stay at this "Hilton". Apparently, the information available to the day crew and the overnight crew is completely different - to the detriment of anyone who books this "Hilton". We were told one thing at 11am and then completely another at 11pm. Absolutely frustrating. The shower water pressure was astoundingly low. The washcloths are very thin and the drying towels were not the typical plush big towels you are used to at real Hiltons. There were no familiar luxury (or at least decent) bathroom accessories at this "Hilton". No hairdryer. No cotton balls or Q-tips. No kidding... We usually stay across the street at the CopperLeaf, but wanted to give this "Hilton" a try. Big mistake. Will not stay here again. I don't care about Honors points if the stay is going to be a dud. If this "Hilton" wants to be a Hilton, then there is still work to be done.