Staybridge Suites Wisconsin Dells Lake Delton an IHG Hotel

Let me start by saying that this place was my favorite place to stay every time I went to the Dells with my family for the past 4 years or so since they opened. This place started out so clean and well managed. You’d walk in and see two people behind the desk that were helpful and nice. Now, you walk in and are greeted by an annoyed attitude and an unhelpful hurried attitude. This has been the case during both of my last two visits and it was a different person both times. The rooms started out as perfectly clean and well maintained. Now you walk in as someone who’s been here dozens of times over 4 years and you can immediately see the difference. Furniture missing or damaged, dirty sheets, trash stuck in between the beds that wasn’t cleaned. The breakfast used to be great and a terrific added value. Now it’s so average that I’d rather go across the street to McDonald’s or skip breakfast all together. I won’t be back and it’s so bad that I’ll probably just burn my remaining points with other IHG hotels and move on to a different brand entirely.

All of the staff were friendly and attentive! A special thank you to Agnes who remembered it was my birthday and went out of her way to wish me a happy birthday. The breakfast was great. The rooms were great and it was nice and quiet at night. We will be staying here again the next time we visit the Dells

This was the first time I've booked at the Staybridge Suites in Wisconsin Dells. The Martial Arts federation I train in had their annual Black Belt Exam, and I wanted to stay off site because my family was not with me. The check in process was very easy. The attendant was kind and very helpful. My room was on the second floor, and it was very quiet. I read other reviews regarding the elevators being slow, but I normally take the stairs so that is not an issue. The room was quite large, and had a kitchen. The shower was perfect temperature, and the bed was extremely comfortable. I had time before the exam, so I made use of the pool and hot tub. Both were perfect temperature. The only knock I had was breakfast was supposed to start at 6:30am. I arrived downstairs at 6:35, and breakfast was nowhere near ready. So I grabbed a cup of coffee, went back upstairs to shower and get ready for the day. When I got downstairs, breakfast was ready, and the person apologized for the delay. The breakfast was fantastic. I used the Television to check out, and was able to go on about my day. Next time, I will definitely stay here with my family, and bring the dog as well.

We spent 3 nights here while exploring the Dells. The location is convenient to attractions, restaurants, highways, etc. The hotel overall is attractive and modern, and check-in was friendly and efficient. We had a spacious king studio suite on the 3rd floor, where the toilet/shower room was separate from the sink and counter. There's a kitchenette with full fridge, dishwasher, stove top, utensils, and microwave. The bed was very comfortable, although some of the pillows were a bit flat and needed replacing. Most of the time the hotel was fairly quiet, but it was full of families with young kids and teens, and sometimes kids were running down the hallway as late as 9:45pm. Wifi worked well. The reception/breakfast area was used in the evening for appetizers and free drinks for guests, and in the AM for a wonderful breakfast bar with just about anything you could want. Hot and cold items were served with plenty of options. The space was usually crowded but there was plenty of inside and outside seating. The only negatives were the noise from kids on occasion in the halls and the fact that there are only 2 elevators for this huge hotel. The one we used closest to the lobby often had a line of people waiting, was slow moving, and got very crowded. The hotel really needs at least one more elevator. Overall it was a good stay. If every in the area again we might find a less crowded, quieter location.

This visit started off rough with a phone call about an hour before we checked in saying that our reservation was canceled. Fortunately they had not given away the room yet. The room was amazing beds were comfortable. My kids wanted to sell the house and live there forever. Loved the TV entertainment options not subject to the standard crappie tv options. Easy options to cast from phone. The breakfast area was a bit of a chaotic mess but good options. Several waffle makers but no instructions , syrup and plates were not near syrup bottles were the squeeze type sticky and not labeled. Biscuits and gravy were off in a corner. This is not the south so maybe that is why? The biggest add to the chaos was the droves of people dragging their bags through the breakfast area to get out of the building I assume because they had to park around back. I like the basketball court out back my kids and I have had fun there in the past. This time it was too crowded to play the need more hoops. It would have been nice if for the price you got passes to a water park. However, All and all it was a great stay we plan to return.