Hilton Garden Inn Clarksburg

We stayed here January 1, 2025 deciding to try to beat the pending snow to come next day. We did miss most of the snow but got a little snow and ice. We were driving to Florida and this was a good stop point for us. OK Breakfast to get us going and appreciated as most restaurants always off a breakfast with overnight stay.

Wow, Ruth-Ann greeted me and I was blown away by her kindness! Thank you dear lady! Kiely made sure I had a terrific dinner in their restaurant, and drinks since after driving all day I didn't feel like looking for and driving to a restaurant. Fantastic renovated room with the best shower with lots of really hot water. I'll be back!! Thank you wonderful ladies!

This is a second review of this property, and this time I'm giving it another star--up from 4 to 5--because it seems my earlier concerns were addressed. The staff--with one exception--is much friendlier and helpful. Housekeeping is better. The pool and spa are very nice, and the hot tub was (appropriately) hot this time.

Customer service was excellent. First person we met was Justin. He was so welcoming and friendly. Every time we saw him he was so polite. This hotel was pet friendly and I have a small dog and I love that he actually got down and played with my dog anytime he saw me and him coming through the lobby ❤️! Second there was Maddy. She took our breakfast orders and was just as polite and friendly. We had a big group and had 4 rooms, she interacted with the kids, and definitely met all of the adults needs. Justin and Maddy stood out and made our stay even better! The rooms were clean. The pool and jacuzzi was nice. The pool could of been a little bigger but the kids enjoyed it. The lobby was also clean, comfy, and nice. We played some family games the first night and enjoyed the bar. Lots of shopping plazas near by, great location.

Crazy bad customer service! Cannot overstate how poor the customer service is by the disinterested morning management. They obviously do not train the nighttime staff which was friendly and helpful. We booked two rooms, and because they were booked and paid for by the same person we were only allowed breakfast for one room. The hotel pool is non-operational, but they “haven’t updated the website.” Rooms are renovated and fairly clean but lights do not work, towels are not stocked, and as a bonus you will get a nice, loud wake up call at 7am by the window cleaning crew’s music which the TV cannot drown out and the front desk manager will not even apologize for. The customer service by hotel is a stain on the Hilton brand. Don’t waste your money.