Charleston Marriott Town Center

Hotel needs upgrade. After the first desk clerk (at Bonvoy desk) check us in to a two double bed room (reserved a king) went back down and the other clerk very nicely provided the proper room. Concierge was closed. There was a concert at civic center and it seemed the hotel was understaffed. Bartender was very nice. Food so so, breakfast buffet was so so

If you are used to the luxury of a full-service Marriott hotel, do NOT stay here. This is a very old, dated property and to say I was disappointed, is an understatement - TVs in rooms that are smaller than I’ve seen in 20 years; no Netflix or other streaming services available; limited TV stations and most of them are geared for male travelers; subpar cooling systems. I enjoy very cold rooms at night and I could not get my room below a 71 degree temperature which caused a night of tossing and turning and sweating. The associates who work here are fantastic, accommodating as much as they can be, friendly and attentive. Whoever the general manager is should be ashamed. Marriott is better than this!!

This Hotel was once THE hotel to stay in Charleston. The location used to be good when the mall was busy, however, the area near tbe Marriott is littered with the homeless which is sad. And the mall is all but extinct. Hotel staff was super friendly but I had issues with the hotel. The club lounge closed for the holidays which is understandable, but my whole family was able to eat breakfast with the club lounge access. The days it was closed they only allow two people to eat. I had 4 in my room. That wasnt a huge deal. I used suite night upgrades that I saved for this trip. (I know theyre not guaranteed) but I was told because I brought my dog I had to be on a certain floor and wasnt allowed the upgrade. They charge a pet fee of $100. In my opinion if theyre charging a pet cleaning fee you should be allowed in any room as that fee should cover the cleaning of any room. We wanted the bigger room because we have a bigger dog. Also they have all the rooms set to a seasonal temperature. You cankot control the rooms from the room itself. Its set on “winter mode” right now and the heat it on. I hope you like the room super hot! I had to have the maintenance shut off the unit andnopen balcony door which was a nuicance but it worked. Also, the key cards are so sensitive we got one use per card meaning I had to get a new key card made everytime I went in and out because it never worked a 2nd time. This got super annyoing getting a new card everytime. They really meed to upgrade to keyless. The floor we were on had carpet so old and messed up it was bunched up in the hallways. One could easily trip on this. I gave this 3 stars because location is still good for downtown charleston and it has notalgia, however, Id recommend four points or even Embassy Suites even tho I am brand loyal to Marriott.

Stayed at the MC for one night for business. There is ongoing construction at the front, but access is easy. Pros: -very friendly and welcoming staff. From front desk to servers. -great breakfast selections -comfortable beds -great, non flow restricted shower heads with great pressure Cons: -everything is a bit dated and a little worn -gym has great equipment, many machines have actual rust Would stay here again because of the friendliness of staff. After a long day of travel, it’s great.

The rooms were very nice. The overall property was very clean and inviting. It was centrally located to the places we were going in Charleston. The bar was okay, pricey, understaffed, and little food on the charcuterie board we selected. The restaurant was decent, food was average and service was good. All of the staff were pleasant and polite. We selected this particular hotel because it was easy access to all of the places we were visiting in Charleston.