Richland Riverfront Hotel an Ascend Hotel Collection Member

I enjoyed the pool after cleaning a house in Richland. it was along weekend moving my business returning back to Seattle. I plan on a return visit in the spring. I hope it will be for pleaser the next time i visit. i did not have the breakfast but I plan on it.

Where do I even begin? I can’t believe this place is still in business. First off, there were actual flies coming out of the bathroom sink. I immediately took a video and went to the front desk, completely baffled since I've never seen anything like that in my life. The woman at the front desk looked at the video and casually said, "Oh, the river flies?" Excuse me, did she just say RIVER FLIES? They then told me there was nothing they could do because I booked through Priceline and offered no solutions. So, I contacted Priceline myself to handle it. However, the hotel staff became upset with me for managing the issue on my own, as they clearly lacked both the capability and basic customer service skills to address it. After Priceline informed me there was nothing they could do at that moment, I requested to check out immediately. When I first arrived, I had been charged a mandatory $12/night fee without any explanation. During check-out, I asked for clarification and requested a refund since I wouldn’t be staying. The woman at the front desk said, "You booked online, you should have done your research," and then proceeded to ignore me. At one point another staff member kindly printed out my charges and was polite, but when I noticed a discrepancy between the statement and my card charges, I asked for clarification. The first woman started making rude comments like, "Are you done yet?" and "You can leave now." I was shocked, especially since I had been nothing but respectful while dealing with how disgusting their room was. Even after I asked questions about who owns the hotel and who the managers are, she continued with her attitude. I respectfully expressed that her comments were unnecessary and uncalled for, but she didn’t stop. I left the hotel and followed up the next day, only to receive the same treatment from a man on the phone. Eventually, Priceline resolved the issue and I got my refund. But, to top it all off, I was informed by Priceline that the hotel would like to let me know they are banning me from ever staying there again! I couldn’t help but laugh. After everything they put me through, they had the nerve to ban me—as if I’d ever want to go back! I’ve also attached photos of the flies as proof. Please, save your money and never stay here.

Overpriced for what you get. Free breakfast was passable. Rooms were updated some time recently but the whole room was not done and the workmanship is poor. The main space is ok, but they only updated the floor tile, vanity/sink and faucet in the bath. Tub is still the same from decades ago. They installed a slider barn door that is either to large or was not hung properly because is scrapes the floor and the wall behind it and is very difficult to operate. It is very loud when being moved as well. The painting lines are not clean and the door trim was not cut correctly but hung anyway. Paint splatter on the toilet. Construction mess and debris still around and commonly cleaned places.

The service at check in and check out was ok but minimal. The rooms are basic and look like a Motel6. The breakfast is very limited. It worked fine for a quick business trip and the price was acceptable, but it is very basic.

I had a nice room overlooking the river with two of my roommates. We were being fumigated in our house for roaches, so we decided to split a room at the Riverfront Best Western. The fumigation ended up taking a few days extra to properly ventilate and clean up the mess, so we pooled our money together and renewed our room day by day. Idk if paying in cash was sketchy to the front desk or what, but while I was at work, my roommates were notified via phone call from the front desk that we would not be permitted to renew the room and had only maybe 20 min to pack up and leave the premises otherwise security would escort them off the hotel's property and toss our belongings in the dumpster. Furthermore, because the room was in my name I was and am personally trespassed from the Riverfront grounds until the year 2099. No explanations given and no respect for the customer was given. To this day, I still don't understand what we did wrong. But I'll tell you what, they didn't need to trespass me to get me to never come back. This bad experience will forever keep me from staying at a 'Worst' Western hotel ever again. Continue to treat your customers with disrespect and get disrespected in return. Oh and they withheld the deposit from me entirely for absolutely no cause. Especially seeing as how we didn't smoke indoors or ruin any furniture or anything whatsoever. It seems to me like they didn't want to give the deposit back so instead they kicked us out to essentially rob us for $200.