Super 8 by Wyndham Kennewick

Went there for the hot tub. Was Busy but came back after 9 pm.and soaked for 20 min. And let the backside relax . Clean room and nice environment. Super nice staff and everything went smoothly. Had to plug my phone into the USB slot to charge. Just brought a cable without the 120 volt adapter. I used to places having outlets for cables.

Overall, a very good visit. Two things that could improve: We requested a certain room with an alternative room. We were allocated a third room. Why can a pre stay request not be approved? The room we had, Room 320, has a TV guide problem. The guide and the actual channels did not match.

Highly recommended. Convenient, affordable, clean , safe environment, friendly staff, quiet, close proximity to banks, the mall, convenience stores, free breakfast, free packing, pet friendly but also has pet free rooms for those with allergy.

Front desk staff, Ibrahan, was very rude and unhinged. He told guests checking in behind us that he just had to deal with 2 Karens. I had left my ID at home, and we tried to nicely persuade him to let us check in with my daughter's ID since she has the same last name and address. He kept telling us it was policy. Then he told us to calm down. We weren't talking loudly or being rude! He finally let us check in with a picture of my ID. Once we got to our room, which smelled musty, we discovered that there were many spots of what looked like dried blood on one of the top sheets. I showed Ibrahan the picture, he stepped back looked at me with a confused look, so I zoomed in on the stains. At that point he started screaming I am not blind; you need to leave. You have an hour to get off the property. I turned to the 3 men sitting in the lobby, one of whom had been denied a room, that he had already paid for on Expedia, because they didn't have any clean ones and asked if we were being rude. They said no we have no idea what just happened. Ibrahan then said he was calling security. We went and got our belongings. When we got back to the lobby 15 minutes later he said that we needed to wait because he had called the police. While we were waiting for the police we were mocked and my 5 month old grandson was made fun of, by Ibrahan. Police came talked to all of us, and said because it was a business and a complaint was made we had to leave. Ibrahan told the police that there were 2 women fighting in the lobby. Which was not the case. He lied in order to get police to show up. I tried to get a refund through Expedia but Ibrahan denied it. I called the hotel the next day and asked to talk to the manager. I was told she was busy and would look at the video footage and get back to me. She still hadn't gotten back to me by noon of the next day so I called again. Makayla told me that Christina was out sick and that she would try and help. I told her what had taken place. She called me again the next day and said that they would give me a refund. Not once did the manager call me and express how sorry they were for what we had gone through. Don't stay here!

Family friendly. Staff were friendly and showed good coworker interactions all around. Breakfast had great options. Pool and hot tub were perfect for the kids. — no rinse off shower in pool area. Furniture and some fixtures outdated but worked correctly. Housekeeping could do better with overall cleaning. Our lamps/shades had not been dusted for a while. And corners had dust bunny build-ups.