Fairfield Inn By Marriott Kennewick

Our room was $200+ and no comfortable chair to sit in (other than a desk chair), although the room was clearly planned for two reading/relaxing chairs. When we inquired the front desk said their policy was no chairs for our particular room. We asked if they might have a chair or two brought in was a curt “no”. When we asked to talk with the manager, we were told no managerial staff would be in until Monday ( it was Saturday). When we asked if there was a management person we might call we were told managers do not take calls on the weekend. While the front desk person was courteous, all of her answers were short, and sounded canned, and insincere. There was not a comfortable chair to read/relax in anywhere. Not even in the lobby. The hot tub was out of service. We booked a two day stay but left early the first day. No refund was offered or allowed. We left a business card with the front desk person and asked to have the manager call when he/she came in on Monday. No call was ever received. We will be back. Room was clean, but I would expect more for the price.

Fairfield Inns are nice but are generally budget hotels. This hotel was nice, had friendly staff, and was clean. It was quiet the week I was there, but it didn't seem to be very busy. Someone at the front desk provided me with a great dinner suggestion. It was overall a good experience. There were several fast food and sit-down restaurants within a 10-minute walk or a very short car ride. There were only two areas that could be improved. The breakfast wasn't good. The eggs dissolved in your mouth without chewing and I don't think you should call what was served bacon. There was a limited selection of bagels and muffins, and there were only a few in the case at 7:30am each day. I went to run on the treadmill and noticed that two of the workout machines were broken. I would stay here again.

Pillows and bed are terrible. I’d rather sleep on my camping gear. I woke up multiple times hurting. Haven’t made it to breakfast yet as I’m writing this while I can’t sleep. This was a stop over on a Tia trip which we do often and this is one of the worst hotels as far as bed comfort I’ve ever stayed in.

Checked in after a long day on the road ready to rest. We were provided a room key and upon entering the room found it to have an unmade bed and used towels on the floor and counter in the uncleaned bathroom. Went back to the front desk and while we were provided with another room, did not receive so much as an apology for the situation. The clerk simply muttered "damn housekeeping". I expect much more from a Marriott branded property.

It is what it is. A basic breakfast. Basic rooms. The staff compensated by being extremely helpful. A great place to spend the night, but maybe not for more than that. The location was good in that it was near highways and a mall. There were some eating options nearby.