AC Hotel by Marriott Seattle Bellevue Downtown

We stayed here for the Seahawks game and it was wonderful. My husband and I travel extensively for both business and leisure and often stay in AC Hotels throughout the US and Europe. AC Hotel Seattle Downtown did not disappoint and well exceeded our expectations. The lobby was sleek and current as well as inviting. I could see it as a great post-work gathering destination. There was ample seating, both providing intimate and communal spaces. The room was cozy, its size was efficient and the minimalist decor was both chic and comfortable. Skip the shower toiletries as shampoo, conditioner and shower gel were provided, as always. Yummy smells too. I forgot to pack a shower cap but the gentleman at reception was more than happy to oblige. We treated ourselves to the European style breakfast buffet which offered top-notch cured meats, cheeses and bread as well as the usual brunch offerings. Their a la carte options, included in the buffet charge, rivaled neighboring brunch hot spots, well-worth the $22 charge. All drinks, milk, coffee, juices, and espresso were also included. Loved the special touch of the complimentary lavender pouches in the lobby. I placed it amongst the pillows to help me relax. The AC Hotel Seattle is a great addition to the city’s hospitality scene and we can’t wait to have another Seahawks weekend stay here.

Despite some less than stellar reviews for this property, I found it to be well located right in downtown Bellevue and reasonably priced. As a business traveler, I appreciated that the room was spacious enough, with good working desk space and office chair (nothing worse than a room with a non-adjustable office chair), and plenty of outlets and USB ports. The room was clean and modern. There are plenty of restaurants and shops nearby within walking distance. Just a short walk to Downtown Park, Bellevue Square, and Meydenbauer Bay Park. There's Safeway and an Asian market within a couple of blocks. Two cons: 1. The only option for breakfast is the full buffet (according to hotel staff). It would be nice if guests could purchase items ala carte. 2. Parking is $50/night - price gouging guests is never a good thing.

I recently stayed here for a business conference at Microsoft. The hotel is well located. My stay was very comfortable. I especially liked the shower because it had a full door rather than some of the newer hotels which have eliminated the full shower door, making showering a cold experience. The bed was comfortable. I would definitely stay here again.

This is a mixed review. The hotel has good location and the rooms are nice and clean. I am staying for 4 nights. On the morning of check out day (which is today), the room suddenly had no water supply at around 8am. Talked to the front desk and they don't have much idea initially. First a lady told me they will send an engineer. Then I walked down and the front desk staff said it's due to the annual fire drill. They kept promising another 15 to 20 minutes. It's almost two hours now at 9:50am and still no water. Front desk offered to find us another room with water, but later called and said that was not the case and they couldn't find one. I have to say the staff stayed courteous throughout the process and offered some points as compensation. But there seems to be a general lack of awareness of the situation, or at least a lack of transparency. They explained that this is due to the hotel using a different company for the fire drill and that this new company showed up late, causing the water stoppage to happen at a much later time than scheduled. This was a context for the hotel management and an incident they should learn from. The context does not help customers. Customers staying here should be warned of an upcoming water stoppage that will begin at a very inconvenient time. As a result of failure on the hotel's part, we cannot prepare for upcoming meetings in time his happening for us to get ready ahead of time. I can't imagine the disruption of not having water at 8am if people are in the middle of a shower or other bathroom activities. Here's the latest at 10am. Front desk called and said water cannot come now as promised and they needed another 10 minutes. (There was some mention of additional points, but that is not going to help me - I'll have to change a meeting in person to a meeting online, which defeats part of the reason for the business trip. This is inexusable.) I may even have to delay checking out due to the disruption and hope they don't charge me for that.

I have to say, I usually am very pleased with AC Hotels. They're not opulent, but usually the customer service is good. I did find myself very disappointed with the AC Hotel by Marriott Seattle Bellevue/Downtown at my recent stay. The hotel was a typical AC Hotel, but the customer service was really lacking, and there were a couple of clear negatives for me. First, we showed up at 5p to find our room wasn't ready, which was annoying given that we just got back from a 3-day backpacking trip and really were looking forward to checking in and cleaning up. We were given a lower floor room as a substitute. Second, there is no self park and the valet parking was $50+ a night which I might expect at a hotel in NYC, but not in Bellevue. I think that the valet parking is run by a separate group, but the rates were really eye popping. Finally, there really are minimal touches at the hotel - the free coffee was tepid and empty and overall the customer service was perfunctory at best. I usually put in over 75 nights a year at Marriotts, and I'll definitely not be returning to this one.