Residence Inn By Marriott Williamsburg

My husband & I have been with the Marriott Brand & have top status. This location is amazing! It starts with amazing customer service both Elena & Chad are top notch. The two of them made us feel very welcome. Both very professional & very accommodating. Management Tae & Shondell both went above & beyond to make us feel welcome. The breakfast is great. Variety of choices. The room was very clean & the bed is comfortable. Great location. They even offer ice cream in the evenings for free!

The hospitality was outstanding and the front counter manager Mrs Elaina Bang, was so knowledgeable and very professional and proficient about the area and the Hotel I love the stay and all the amenities. And it was very quiet comfortable area and tucked away.

Great location, room large and clean with no issues. Staff very friendly and helpful. Breakfast was good. Only problem we encountered was with the internet not working well, a problem management said they were addressing. Pet friendly. Would definitely stay there again

This hotel was not up to par with Marriott's standards. They were understaffed with only one person at the desk to handle things. Even the one person wasn't even at the desk half the time, they probably had other things to tend to but this left the front desk empty. Several times we had to wait or come back because no one was there. The first room arranged for us was not clean and the shower was broken. We were then switched us to a room that wasn't as bad but not great. We requested a room upgrade with our Marriott status and the answer was only a cold no. We called Marriott and explained the problems in detail, they said that issues will are handled by a different department and by the hotel itself, and that they would get back to us if there is anything they could do. Nobody got back to us. We have stayed at other Marriott's with a much better standard and unfortunately our experience at this hotel was underwhelming. If you are staying in Williamsburg, another hotel might be a better option.

From arrival to departure and in between, the stay was fabulous. The hotel’s esthetics are wonderful. Amenities are very convenient and comfortable. Front desk listened to our needs and had a great attitude doing it. Respectful, helpful, kind, friendly! Our Suite was beautiful and clean. The hotel was a bit expensive so we can not afford to come back often for daddy daughter stays but Thank you for a wonderful time. The breakfast was also great and my daughter loved the afternoon ice-cream.