Quality Inn Salem I 81

Staying at Quality Inn, Salem VA for one night while traveling. 3 am and can’t sleep because of loud guests. There is mold in the refrigerator. And paid almost double the price shown online. Will cross this hotel off my list. Will cross Quality Inns off my list!

Place was clean and very convenient to highway. Lots of places to eat nearby. I felt safe and secure. Breakfast was ok. Not crazy about the eggs. The water pressure was good and towels were nice. The bed was probably one of the most comfortable beds I have slept in. Would always consider staying there when I come through the area during my travels.

I had the pleasure of staying at the Quality Inn in Salem, Virginia, for a full weekend. There were very few issues, none of which compromised the comfort of my stay. This Quality Inn was in the middle of renovations, but the work did not disturb me personally. It also allowed me to choose an end room with an adjacent room closed for upgrades. The room I stayed in was complete. The shower and bathroom upgrades were fabulous. My only issue would be with the new style mirror lighting provided. It could have been slightly brighter. The room furniture was only average as well. The seating provided in the room wasn’t the most comfortable. Otherwise, the room was spotless clean and roomy. The staff was likewise efficient and courteous. Adora checked me in punctually and allowed me to select my preferred location in the motel. She was extremely informative and charming. The breakfast facility was spacious. The food was magnificent, and the lobby, like the room, was exceptionally clean. When combined with the Quality Inn cost-per-night, this motel is an excellent choice for value. If you want clean and modern features at a price that won’t crimp your budget, the Quality Inn Salem, Virginia, is a wise choice.

WOW - unexpected comfort - did not realize when i booked this it was the older style hotel with no interior rooms - only 2 stories and all rooms exit outside - no elevator up. only stairs - the room was king bed that was soft but firm very comfortable - the bathroom had recently been udated and it was very beautiful - very modern. the carpet was old but the woman at the front desk said next yr they are all being replaced. everything was clean and well carried for - the hot breakfast was also cood with many choices - biscuits and gravy scrambled eggs wsaffles etc. everything was fresh and the area was very clean . the woman who checked us in and the next morning checked us out was so friendly and pleasant she made the stop over just a little sweeter

When we arrived we tried to check in early but the room wasn't ready and the girl working the front desk was extremely rude and unprofessional. We left and came back and were able to check in. The same girl was still rude and tried to pawn us off on the new person since her shift was ending. She checked me in and didn't inform us about breakfast, or the wifi password. The other girl checked in another couple when my father who was also checking in had to wait. Which the girl should have checked in my father before that couple since we had 2 different reservations. While we were waiting for my father to check in, my boyfriend went to grab a piece of candy and the new girl yelled at my boyfriend that he was only allowed one piece of candy. My father who is hard of hearing asked us what the girl said. My boyfriend told him that she said he was only allowed one piece of candy. My father responded with is she joking? The girl who checked me in said very rudely no she's not. Again my father wasn't informed while checking in about the breakfast or wifi. Let me state that there is no sign that only one piece of candy should be taken. After finding our room with no direction, we found a hair on our chair. The TV was not in working proper order. We also found a stain on the bed sheets. I went to my father's room to check on him. He had no clock and a light that kept flickering. We didn't tell the front desk since we encountered such rudeness and unprofessionalism just moments before. We wanted to leave and find a new hotel but we just paid and knew we couldn't get our money refunded. This morning when I took a shower we had NO HOT WATER. My boyfriend couldn't shower. When meeting up with my father he informed us he had NO HOT WATER either. While checking out the person who was working the front desk was apologetic for the girls the day before and he gave my father and I your card so we could address our concerns. I have been a member of choice hotels for a while and have never encountered such a horrible hotel as I did with this one.