5600 Lowery Rd Norfolk, VA 23502
Very Good
160 reviewsCandlewood Suites Norfolk Airport an IHG Hotel is happy to welcome your pets with open arms. You may bring up to 2 pets of any size during your stay. A pet fee of $75 per pet, per week is collected by the property upon arrival and provides for additional cleaning and amenities. Cats are welcomed, and there are convenient pet relief areas nearby. Enjoy peace of mind knowing your pets are welcomed and cared for at Candlewood Suites Norfolk Airport an IHG Hotel.
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Pet-friendly guarantee
We personally verify each pet-friendly stay upon booking.
Lower rates
Trusted low rates - often cheaper than Expedia, Booking & BringFido.
Earn rewards
Join Romingo Rewards for free and get cash back on future travel.
ESA & support animals
Travel with your support animal - no pet fees, ever.
jaseaton
4 months ago
8/10
It appeared to me that the new owners are working hard to update and rehabilitate the property. They and the staff are ASTONISHINGLY friendly, responsive to any and every request a guest might make, and eager to please. That makes a huge difference! My first night, the pillows were too large and firm for me, but they instantly replaced them with something softer once I asked. The room/suite was a bit smaller than it looked in online photos, and the kitchenette was under-equipped (just two sets of silverware, one pan, no paper towels I could find, only one or two glasses...far from a truly serviceable space in which to prepare a real meal. But they brought any additional equipment I asked for promptly and cheerfully. And when I had trouble turning on the TV, someone came up to help in under a minute. An A+ for effort and ambition; a B+ for the current state of things.
N1397CVcindye
a year ago
10/10
Manager Marissa and her whole staff was amazing. I do wanna say the room was very clean and neat. Keep the good work room attendants your hard work doesn’t go unnoticed and you all are the heart to the hotel. Everything was amazing, My stay was amazing.♥️
zach1329
a year ago
10/10
Staff was superfriendly. When I first checked in they seemed to be short staffed but everyone I spoke with jumped to help. By the time i left there were more people working could feel the difference with the public areas being cleaned up regularly. My room was very clean and spacious. I liked having a small kitchen. Wished there was an oven though. Nice little gym I was able to get my workout in each evening.
juangI9220TI
a year ago
10/10
I was here last year and there have been obvious changes since then. For the better! New manger was super helpful she was able to understand the bill issue and fixed it right away. My room was actually clean and everyone I spoke with was super friendly.
Radarfxst
2 years ago
4/10
Ugh, where do I start. I stayed two weeks and considered leaving, but never did (hence two stars versus one star). Poor response from the front desk is the overall problem, but here are some details: 1. My coffee maker was broken. Reported to the front desk twice over two days, never did get a replacement after two weeks. My first morning there I figured fine, I'll get coffee from downstairs - but there we no cups downstairs and no one at the desk (!). Ended up driving to Dunkin Donuts for coffee because it was impossible for me to get coffee in the hotel. 2. Very few cooking utensils. I asked the front desk for a pot, colander and measuring cup. Returned from work that afternoon and they hadn't been delivered, so I tracked down housecleaning and they got me what I wanted. Oh yeah, the can opener was rusted solid so I had to use the P38-style opener on my leatherman to open cans. 3. The light in the refrigerator was broken - literally broken, you could see the filaments exposed. 4. The alarm clock was plugged in to an outlet that didn't work. Astounding that no one (hello, housekeeping) ever wondered "why isn't that clock working?" I plugged it in to a different outlet that worked. 5. No clothes basket for dirty clothes. 6. Housekeeping was non-existent. In two weeks, they didn't enter my room or my work partner's room once and no one ever asked if I needed anything (I got new towels by bringing them to the front desk and exchanging them). I considered calling over the weekend to get clean sheets but by this point, I decided to see if housekeeping would show up with no prompting by me. Big mistake. 7. The sink drain and shower drain are in desperate need of cleaning; they both drain very slowly. After a short shower, you're standing in 1-2" of dirty water. After shaving, the sink has about 6" of nasty water in it. 8. The front desk receptionist (or, lack thereof) was a problem several times. My first issue was item #1 above. A few days later I went down for coffee but the maker needed to be refilled and there was no one there. No sign, no bell, no receptionist, hello Dunkin Donuts. Then again a few days later at 5:30am the coffee maker needed to be refilled, and the receptionist said she didn't know how to do it but she would report it to the next shift - at 8am. Off to Dunkin Donuts again. I'm wondering if I'm being too lenient because I've stayed at some pretty austere deployed environments, but I think this is a fair review. I stayed the whole two weeks which is why I gave this place two stars, but it's on my list of hotels to never stay at again.
Pet Policies
Does Candlewood Suites Norfolk Airport an IHG Hotel allow pets?
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Pet Fees
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Pet Amenities
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5600 Lowery Rd Norfolk, VA 23502
Policies
Check-in: 3:00 PM
Check-out: 12:00 PM
Optional Extras
Covered self parking fee: USD Free
Pet policy details:
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Located off I-64 and 4 miles away from Norfolk Internation Airport this hotel features suites with fully equipped kitchens. Free Wi-Fi is available. Candlewood Suites Norfolk Airport provides elegantly decorated rooms with cable TV and an in-suite coffee maker. The Candlewood Cupboard is always open. Guests may also grill outside on the provided BBQ facilities. The on-site fitness center features a selection of workout equipment and a TV. The 24-hour business center offers a public computer printing and fax services. The Norfolk Candlewood Suites is 5 miles from Nauticus museum and less than 6 miles from the Virginia Zoo
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