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Hilton Garden Inn Newport News

180 Regal Way Newport News, VA 23602

8.8
pet fee
$75 pet fee
pet allowance
2 pet maximum per reservation
pet size
75 lb. weight maximum

Hilton Garden Inn Newport News is a quality pet-friendly hotel in Newport News, VA. Hilton Garden Inn Newport News welcomes 2 dogs up to 75 lbs. with a pet fee of $75 per stay. This fee will be collected directly upon check-in. A convenient pet relief area is located nearby. Both dogs and cats are welcome. Please contact us directly if you have any questions about bringing your pet along—we're here to help!

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Hotel Amenities
Pet friendly
Family rooms
Free car parking
Non smoking rooms
Fitness Center
Parking

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Pet-friendly guarantee

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ESA & support animals

ESA & support animals

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What People Are Saying

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IKE317

4 months ago

8/10

We came here last minute after canceling a stay at another nearby hotel that was not up to par. Molly at the desk was friendly and very helpful, getting us checked in quickly and asking us our preference for room location. The hotel was exactly what we were looking for and it was typical of what we have come to expect from this brand…clean, comfortable and safe. Its perfectly located down a quiet side road but convenient to nearby highways. There are many good food options within a 5 minute drive and a movie theatre next door. We would def stay here again.

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johnpY2907PE

4 months ago

10/10

Very nice hotel. Rooms are spacious. Very convenient to Route 64. Plenty of parking. My wife and daughter really liked the pillows and found Ben in restaurant very helpful. There are plenty of amenities, like restaurants, gas stations, and shopping in the area.

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moneyg2025

5 months ago

10/10

I love this place. This hotel is the best one yet The crew is amazing. Molly,Kenny,Ciara,Derrick,Essence,Kevin,Pam,great crew also they make sure that you feel welcome. The managers and the crew are awesome. No other hotel has made me feel so welcomed.. Stay here it’s clean and relaxing very comfortable

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javondlynnd

8 months ago

2/10

Prior to my arrival, I called in the second guest's name to add to the reservation. I sent a screenshot (see attached) to the 2nd guest while en route on the plane. At that time, she was attempting to check in with the front desk clerk. Upon the second guest arrival, she was informed that the rate had jumped to $1200 (est). She was informed that the rate that I quoted was not the rate in their system. Upon my arrival at the hotel around 11:30 pm est, the front desk clerk stated that he could not go into the system to make the correction. I showed him my original reservation which showed the rate of $858 for the entire stay. After a 30 minute attempt, the overnight clerk suggested that I wait to speak with the daytime staff.On Thursday, October 24, 2024, I approached the front desk to get the rate corrected. I informed him that my rate on my Hilton app was incorrect and had been changed to a higher rate. The front desk clerk, a male(name unknown) was quite indignant about the rate being correct. He informed me that they did an overnight audit and he assured me that the rate had not been changed. As his demeanor started to get aggressive every time I attempted to show him my initial reservation, he grew more agitated. I requested to see the manager, Prashant Patel. The front desk clerk left to honor my request only to return to inform me that Mr. Patel would not come out to speak with me. He directed me to send an email directly to him with my original reservation amount. The male frontdesk worker stated that they will check to see if there is a glitch in the system but the rate is correct on their end! While trying to enjoy my homecoming, I called the Hilton Customer Care number and spoke with Tanya. After staying on hold with Tanya for 45 minutes while she investigated my complaint, she returned to explain that the hotel staff actually requested that she send them a screenshot of what was in her system. Simply unreal! It was truly unbelievable that the Newport News staff did not believe the customer with receipts or the Hilton corporate staffer. The customer care worker informed me that the hotel added a second guest, which the hotel said resulted in the rate increasing $400. I have been a Hilton Honors member for over 20 years and have stayed at a number of Hilton properties. I have never experienced such a rate increase after adding a second guest. In fact, I attached a screenshot of the benefits of Silver membership which is clearly on my HH profile. An additional guest does not result in a higher rate for Silver members. It appears that the hotel is running a financial scam! What was the hotel planning to do with the extra money despite the fact that the corporate Hilton worker, Tanya, stated that her system reflected the original rate of $858. After the telephone call with the Hilton corporate staffer, my rate was corrected. She said it was a very simple change that the hotel should have and could have done immediately, yet they refused to.About 15 minutes after releasing the call from the corporate office, I received a call from Molly, the Hilton Garden Inn front desk manager. She informed me that everything was corrected. I explained again that I was very dissatisfied with her staff because they refused to change my rate despite the evidence. She apologized and explained again that the rate was higher because I added a second guest. Again, she repeated the misinformation despite me explaining that a second guest is free. Molly informed me that I was incorrect. Nevertheless, I decided to end the call with Molly because the local staff appear to be untrustworthy and incompetent. I would never stay at this hotel because they are running a scam!

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Travelten

9 months ago

10/10

Our new go to place. We have family in the area, and need a comfortable place to stay. Occasionally, we have our dog with us and need a pet friendly hotel. The HILTON GARDEN INN checked all the boxes. Going through a renovation, and the grounds, parking, lobby and all public areas are well kept.. The staff were, friendly and professional. Usually they were the first to interact, asking if there was anything they could help us with. Always felt genuine. We were given one of the newly renovated rooms on the 3rd floor. Since it was the weekend, we did not notice any noise, from other floors renovation work. Housekeeping was excellent. Area is close to restaurants, coffee and a movie theater. Not far from I64, well away from any traffic noise.

Pet Policies

Yes, Hilton Garden Inn Newport News is very pet friendly.
Hilton Garden Inn Newport News welcomes 2 pets per reservations
Hilton Garden Inn Newport News welcomes pets up to 75 lbs. There are no breed restrictions.
Hilton Garden Inn Newport News does allow cats.

Pet Fees

Hilton Garden Inn Newport News has a $75 per stay pet fee.

Pet Amenities

Yes, Hilton Garden Inn Newport News has a nearby pet relief area within walking distance.

Where You'll Be

180 Regal Way Newport News, VA 23602

Important Information

Policies

Check-in: 3:00 PM

Check-out: 11:00 AM

Optional Extras

Covered self parking fee: USD Free

Pet policy details:

  • Number allowed: 2
  • Weight Limit: 75
  • Fee: $75 per stay
  • Payable at property

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Hotel Description

Superior Tourist Class Hotel. (general) In Virginia the Hilton Garden Inn Newport News hotel has 122 guest rooms. Also enjoy our indoor heated swimming pool and spa meeting rooms complete with audio/video equipment fitness center scrumptious breakfast and dinner and the convenience of shopping restaurants and cinemas all within walking distance of the hotel front doors. The Hilton Garden Inn Newport News hotel guestrooms includes two speakerphones each with two lines refrigerator microwave coffeemaker iron/board high-speed wireless and hard-wired internet access large work desk and executive chair. The Hilton Garden Inn Newport News hotel in Virginia features a business center that is complimentary to guests and accessible 24-hours a day.

pet fee
$75 pet fee
pet allowance
2 pet maximum per reservation
pet size
75 lb. weight maximum

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We have researched and hand-selected the best pet-friendly hotels throughout the country. Romingo has partnered with these properties to offer you the lowest rates and a world-class pet-friendly experience. After booking, Romingo coordinates your stay with the property to ensure you and your pets are warmly welcomed. Backed by our Romingo Guarantee, you can rest-assure that traveling is easier and more enjoyable with Romingo!

Before completing your booking, please note the special accommodations request on our checkout page. Our team will then contact the partner property to request a pet fee waiver based on the property’s policies. Service animals are always exempt from fees.
Before completing your booking, please enter '0' pets at checkout, and our team will be sure to inform the property. No pet fees will apply to guests traveling without pets.

Visit our FAQs or our Support Center to get additional answers to your questions.

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