Springhill Suites by Marriott Hampton Coliseum

Solid location. Stayed during large girls basketball tournament. Expected issues with all the teams staying there but staff handled it with style and grace. Convenient location - lots of dining options. Good amount of parking as well. Signs could have been improved - a little hard to see them with vegetation.

Aside from the usual reliability of the name, we chose this hotel for its location proximity to family. This was definitely NOT our idea of a nice or comfortable hotel. As soon as we walked into the hotel, the cushions in front were ripped and torn. The ceiling had a problem - maybe a leak? It was hot and stayed that way downstairs in the lobby/breakfast area each morning we were there. A fan, the type used for drying floors, was continuously running, apparently in an effort to provide some kind of air circulation, but it was loud and inadequate. Breakfast was mediocre. Our first room on the 4th floor, was dark and dank - super humid and didn't smell very good. Things actually felt damp. The door didn't lock without us slamming it as hard as we possibly could - at least three times - EVERY time, disturbing our neighbors. One of the small tables was missing. The vent near the tub/shower area was filthy. The sink had a huge crack and the window and screen also had a huge crack and dent. The mattresses were very soft, as if we were in a hole. On several occasions, NONE of the ice machines produced any ice. One of the ice machine areas was a real mess and it looked like there were issues. We managed to get a small amount of ice from the attendant downstairs, who got it from the kitchen. Our son and his family, whom we only see every couple of years, also stayed there and had an even worse time. Their room was flea-ridden and their feet and ankles were all bitten up. They had planned to use the pool. Its renovation was supposed to be finished the previous month, but they were told it was now closed for the whole summer. We both requested new rooms and both got the 2nd floor. Our room was better - not damp at least and the lock on the door worked like it should. The tub in this unit apparently had a defective shape on the bottom, similar to a very shallow bowl area, leading to water always standing in that spot - about one foot in diameter. This made a very, ugly one-foot dark rust spot, that was impossible not to stand on, much as we didn’t want to. However, the hot water at the sink did not work at all. After several requests for maintenance, a person finally came and eventually fixed it. It had been turned off and turning it on made the water run continuously. So the person went to get a tool, which didn't work. After some time, they came back with another tool and this went on until they found that they needed another part. Why they didn't bring a toolkit, instead of going back and forth, we don't know. The part was replaced, which fixed it, finally. Having to move rooms and getting the faucet fixed used up time we would have rather spent with our family. Our time was short as it was. Needless to say, if one room is flea-ridden, we didn't trust the rest of the entire hotel. We have never stayed at such a miserable Marriott hotel. We can’t believe that Marriott would put their name on this one. After our concerns and complaints, we were given one night free. We would have rather not stayed there at all. Our son’s family was not compensated in any way, nor were they contacted at all, which they requested. We will NOT come back to this hotel. We certainly didn't get what we expected for our money.

By far, this is one of the worst hotels I have ever stayed in. On our second night, we woke up around 2:30 am to a couple of huge cockroaches on the ceiling. We managed to knock Them to the floor and kill them with a shoe. We reported this to the receptionist that morning and she apologized for the inconvenience. No attempt was made by the staff or management to give us another room Nor was the room checked during the day or even cleaned. The same morning, my sister, niece and I went to breakfast provided by the hotel. There were flies in the breakfast area and flying around the tables as we were trying to eat. Although we requested house cleaning, the rooms were not cleaned or refreshed; we only received new towels and washcloths. We reached out to the hotel manager and the regional manager who referred us back to the hotel manager. They have not reached out to apologize for the inconvenience or anything. Please note, I do not want a free night's stay at any Springhill Suite in the U..S.A. I simply want individuals to be aware of this experience if considering a stay at this hotel. We did not take pictures of the cockroaches probably because we could not believe our eyes at 2:30 AM, so taking pictures was the last thing on our mind. We did manage, however, to capture the flies.

Cleanliness is not a priority. I think there’s mold in the bathroom. I’m appalled that this hotel is bearing the Marriott name. It’s usually a safe choice for me to go on the Marriott app & pick a hotel. This time I’m highly disappointed. This is my first & last time at this poorly maintained property.

Air conditioning in lobby was basically non-existent in the middle of a heat wave with oppressive humidity. AC in the room was just as bad, had to set the unit under the window to 66 and have the fan on high and it did cool the room. No housekeeping during the stay, bed was so soft and had no support. Very uncomfortable to to temp and bedding. Breakfast was ok. They only had nut milk out at breakfast. No real milk. I'll be choosing a different hotel on my next trip to the area. I have over 1000 nights at Marriot hotels and this was one of the worst.