Hampton Inn Hampton Newport News

I had 6 rooms reserved for a very "high profile" group of guests. It turned out that myself and the 2 other females were on the second floor and the 3 guys were on the third floor. We arrived after 8 pm and when we got off the elevator and turned towards our rooms, the smell of Pot was overpowering. I didn't report it and assumed the smell would be gone the next day. We had a very busy day on Friday which kept us out of the hotel again until around 8 pm. This time the smell of pot was still there but I waited until the next morning to report it. At 9 am that morning the smell was so strong, it was evident in the entire hallway and made my eyes water and gave me a headache. When I reported it to the front desk, the clerk said that no one should be smoking on 2nd floor because 4th floor is the "smoking floor". What the heck? The hotel still allows smoking in their rooms! Unbelievable. The clerk said there was nothing they could do because they were not allowed to go into anyone's room even though housekeeping regularly enters the rooms. She sent someone up with some incense which only solved the problem for about an hour. Also, there is no little "market" in the lobby where guests can purchase sodas, water, snacks, etc. Only the vending machines which are either out of the items or do not work at all! Very frustrating stay and won't be coming back to this property again.

I have never been treated at a hotel the way I was just treated at the Hampton Inn Hampton-Newport News. The front desk worker, Makaya, was atrocious to work with. We arrived at 9pm after a long flight and checked in to our room only to find out that it was not the room that I had booked. Someone named Jaclyn had gone in and changed my room type without asking me or any notification. Ok, I can work with that. Just give us 2 rollaway beds and we will be good to go. Was told that is a fire hazard. Ok, no problem. Just give me a room with 2 beds. Not an option. Has everyone checked in? Makaya said they had. Everyone had checked in to every room at the hotel. Mind you, the parking lot was barely full. At 9pm. Well, Jacalyn changed my room, so change someone's room who hasn't checked in. Makaya wasn't doing that. Can I speak to a manager? No. Makaya is the only one here. Well, is my daughter supposed to sleep on the floor? Makaya said, well? WELL? I booked a room with a couch for a reason. Makaya wouldn't call a manager, wouldn't change my room, wouldn't give me a roll away bed, said she was the only one there and couldn't help other than to cancel my reservation and said I could just go find somewhere else to stay. She had an attitude the entire time and offered no solutions for YOUR HOTEL'S mistake. There is a huge basketball tourney in town and very few rooms are available. Makaya could not have cared less. She was rude the entire time. Tried to rush us off to get us out of her way. When I came back down to cancel the room with customer care on the phone, she helped someone else in front of me even after I asked her to hurry and cancel my room so I could use some of my points to book another room at a HIGHER RATE. I plan my summer out months in advance to lock in the best prices as we travel every week for basketball. I am currently in another hotel, paying more and staying further away from my venue and all of this had to be dealt with at 11pm at night. If I could give 0 stars, I would. And I am a Gold member. If Jaclyn was not giving me an upgrade, my room should never have been changed.

The pillows weren’t the best, and the mattress was fair. But I have to admit my husband and I loved 🥰 staying there. If it wasn’t for attending my mother’s funeral, it really would have been a lovely retreat! Friendly staff, happy customers and not just us either. Great selection for breakfast. Rooms were clean. Recommend highly!

The air conditioning was messed up and our room was 92 degrees. We called to ask for help. And the front desk was very rude along with the maintenance person. I called to see if we could switch rooms. And the person at the front desk was very sarcastic and rude.

Great stay! Accommodations were exactly what was needed for our stay. Traffic heading to Norfolk was unexpected AND long due to construction, so plan accordingly if needing to go to that area. Otherwise, great hotel!