Econo Lodge Spotsylvania Town Center

Very terrible customer service. I give them 50$ for a deposit and only get $30 back. Bathroom was old and moldy Shower curtain had mold. I pulled back the sheets and the mattress cover was yellow color. I can only imagine why. Very rude morning crew. I don't know why he would think I would lie about my deposit. Then just because I came in around 4am my reservation was cancelled and he didn't know how to reinstate my reservation. Please train your worker's to count and use the computer. The morning crew really were struggling. But just remember they kept $20 from my deposit. I can only imagine how they may do you. For what my room looked like and for how I was treated at the front desk I should be asking for a full refund. But they can keep the money to hopefully use towards renovations and upgrades. The place looks and smells terrible

When I arrived at night to book a room the lady at the front desk was courteous, however during the morning shift (around 6:00 am) the lady at the front desk didn’t know how to return my deposit because I paid with a credit card. She asked me to call someone named V over the phone for some reason and then left. I waited for her to come back and told her I had to get going and if she could just take my card key. She asked if I could wait till 11:00 am to sign out and I told her “ I have to get going”. I had know problem getting the deposit back, but after I left I was a little concerned if an ordeal was going to occur. The beds were nice and the night shift lady was professional, but the lady during the morning shift made me worry.

Gross is all I can say. If it wasn't so late when I checked in I'd definitely go somewhere else. The non smoking room smelled like smoke. The carpet was stained and the pillows were very gross. This place is disgusting.

The room smelled of cigarette smoke, though it was deemed a "non-smoking" room. Additionally, the bedding appeared soiled, the floor was not level, the tub surround had mold growing on it, and the toilet tank did not fill properly after flushing. We were so dissatisfied with our experience that we booked another nearby hotel and left.

Smoke smell throughout hotel including "non-smoking" room, badly stained carpet in room, deplorable conditions outside hotel on its property despite being directly beside the well-maintained Spotsylvania Town Centre property.