Hampton Inn Norfolk Chesapeake

One of the worst Hilton properties I've ever stayed at. The place is a complete dump. Old is an understatement. Rooms are beyond the point of no return. Worn out 70's style furniture. Terrible pillows and mattress. Stained worn out carpet and absolutely filth everywhere you look. At first I thought they should do a complete renovation but on second thought, I actually think it may be better to demolish it! The only positive here is the staff who I actually feel bad for. Classic case of a slum owner.

We were very happy with our stay. Will, greeted us at the front desk with a big smile and a nice “welcome”. He gave us directions to places we inquired about and offered dining suggestions. In the morning we went to the restaurant and my husband said the egg white omelette was delicious. The two women working in the kitchen and dinning room, Karen and Jane (hope that’s correct), were delightful. Our bed was comfortable and thanks for those delicious Otis Spunkmeyer cookies.

Clean and comfortable Hotel. Staff extremely friendly and helpful. Breakfast was plentiful and tasty. My only disappointment was hotel is located extremely close to Greenbriar parkway and traffic constantly kept us awake. Otherwise stay was excellent. Was advised on checkout that on future stays I could request a room on quiet side of building

The hotel is older and could use a facelift, but the staff were so very pleasant and helpful. Anything you asked. The room was large and everything was clean. The beds and pillows were very comfortable breakfast. The next morning had many choices we had to go here to get on a cruise ship that was supposed to have left from Baltimore and then when the bridge went on, we had to go out of Norfolk . A mile down the road there is a huge mall that has many restaurants around it. The reason I gave it a four is because it needs a facelift you could tell it was an older hotel and not originally a Hampton Inn. I'm used to Hampton Inn having night lights in them and this one did not.

I made a reservation and held it with my credit card one week before my arrival date. On the day of arrival, while enroute, I received a phone call from the front desk telling me that they had to cancell my reservation due to overbooking the hotel. The front desk clerk did let me know that there where other hotels close by if I was interested. I asked to have the names of the properties emailed to me. Instead, I received an email showing that I made a late cancellation which comes with a cancellation fee. The hotel manager was kind enough to waive the fee but made no attempt to find me a room. Every staff person that I had spoken with had a very clear "Could Care Less" attitude. I did manage to get a room through Hilton Honors, which I have been a loyal member for over 25 years. Although, their attitude was about the same as the Hampton Inn in regards to the issue. So, if your travels require you to have a guarantied room, do not make a reservation with this hotel, and think twice about making one with any Hilton property. I do not think that Hilton fully understands the power of a network of a respected person attending a business meeting with 150 other travelers. Many will not stay here again.