Aloft Dulles Airport North

Average hotel, clean and beds just ok (pillows poor). Hotel staff at check-in and check- out were efficient and friendly. The shades are inadequate for blocking out street lights. The shuttle only runs once an hour which is inefficient. The driver picked us up at the airport in a 7 passenger van with 9 guests which was uncomfortable. The bar was small with very slow service and a limited menu. Morning shuttle at 6am was on time.

We were stranded at IAD airport due to a flight delay, our airline gave us a voucher to stay here. The hotel website stated Free airport shuttle service. we called at 9pm on 1/28/25 and spoke with front desk. She advised us to go outside Baggage claim and stand under sign that said 2H and said 15 min. At 930pm we called again and said shuttle never arrived. She said they had passengers to drop off and will be there soon. 945pm we are still waiting (Regular Marriott shuttles we seen 4x) and other hotel shuttles. We called back again, and she advised the driver said no one was there and they are now back at the hotel. Totally unacceptable, Flat out lied, we stood there for over 49 minutes and ended up having to take an uber to get to the hotel. There website advertised food, NOT food other than chips, and pop. No breakfast. Rooms itself was nice. But it's the whole experience. From arriving to check out. We advised we needed a shuttle in the morning for 6am. She advised to arrive 5 min early. Thankfully we arrived 15 min early, there was a whole bunch of people. Luckily, we got on that bus. To many other good options that offer FREE shuttle, Food at the property and breakfast to get you on your way. We had been traveling long from an international flight, it was late, we were hungry. Will NOT ever stay at this chain with Marriott ever again. Do not stay at ALOFT IAD north. Terrible.

This hotel had NO hot food from their bar on a FRI night. The next morning, half of their hot breakfast items were not available—they didn’t have the ingredients to make!! How about go to a store! Stayed at many Alofts as a Marriott Lifetime Titanium—this is the worst! STAY ELSEWHERE!!

At 8:51 pm I called the aloft North to check what time the last shuttle would be available. The Pm clerk on duty assured me one at 11:15pm would be to pick me up outside the airport at 2H. This did not happen. I called to see if the shuttle was on its way and was met with arrogance, ignorance and a condescending tone by now the Overnight desk clerk. I was advised I was not told that and must have heard wrong after I stood outside the airport for over 20 min in 32 degree weather waiting on the shuttle. Once I arrived at the airport at 11:45 I was then met with even more hostility, overtalked and now allegedly the new desk clerk could not find my reservation. She alleged she could not find my reservation and I needed to call Airbnb. I then told her it was coincidental that after we had a verbal disagreement she couldn’t find my reservation and she needed to call her manager or someone higher up. We then began to have another disagreement where I told her maybe she mis heard due to her age and she then said “F me” I had my head phones over my head so I think she thought I had them on but I did not. I took them off and asked her to repeat herself and she said no. She then miraculously was able to check me in and gave me a room with a inop tv. If this is how the Aloft treats its recurring and paying customers then I need to take my business and money elsewhere.

Please don't rely on the modern looking photos. This location is institutional in every respect. rooms are small, bathrooms tiny, lighting terrible, HVAC noisy. Bring earplugs for sure. The staff are friendly and accomodating but they can't make up for the conditions in the rooms.