Candlewood Suites Alexandria West an IHG Hotel

It was quiet and comfortable. I was only here for 2 nights. It is close to restaurants and some shopping. Being charged 323 for one night is ridiculous!!! No extras like other places I have stayed. I will never recommend this hotel to anyone. Ridiculous, ridiculous, ridiculous.

We stayed (4) days/nights and we loved this hotel. The desk clerk, Ramya worked (3) of those (4). She was helpful and so sweet. She always had a smile and kind words. Everyone there made us feel right at home. Our room was spotless, quiet and spacious (full sized refrigerator and stovetop). Even the elevators were clean. The beds were comfortable and there were plenty of parking spots. I highly recommend this hotel. It is close to DC and the town of Alexandria is beautiful. You are close to tons of things to do either way you go.

The pros: comfy bed & nice tv. The cons: I stayed here a few times a few years back and everything was good so I rebooked when traveling for work. But wow, things have really changed for the worst. 1. It doesn’t matter what requests you make regarding rooms and service, you’re getting whatever they give you. 2. The room stinks. It smells old and musty. The rooms I stayed in previously were recently renovated and very fresh. But the room I was in was not renovated. It was very outdated but with some new furniture. The walls, curtains and bed skirt are stained and generally just look very dingy. 3. The air conditioner doesn’t work. It comes on and will blow for a bit, but it’ll also stop often or switch from cool to fan on its own regularly. And when it’s on, it’s loud (like a car engine being revved up) so I hope you don’t plan to work, sleep, or have peace while trying to cool down even though its hot and humid in Alexandria so not having properly functioning air is just a no. 4. They’ve tried to squeeze everything into some tiny rooms by the elevator which should absolutely not be rooms for guests. These rooms are cramped and don’t have the same quality, space or aesthetic of the rooms on the main hallway. There isn’t even enough room in the bathroom for a full sink and counter. It’s a tiny little sink with no counter space. 5. There isn’t hot water, lukewarm in the afternoon and kind of chilly in the morning. There is mold/dark colored gunk on the grout of the shower/sliding door. And they have dove product bottles but it’s definitely not dove products in the bottles. 6. It appears that the place is under new management and the new owners are much less concerned with service, cleanliness, or facilities modernization which really sucks because this place was a solid option for business travelers visiting the area. Idk if it’s cultural or just bad manners but the front desk staff needs to be retrained. If I place my card in your hand, don’t throw it on the counter when you’re done with it while I hold my hand out to grab it. It’s common courtesy.

The room was a decent size for a family of four.. Comfortable Beds, Fabulous full kitchen and dining area..Modern.. Bathroom clean.. Complimentary Coffee was a plus! We actually grilled outside- Burgers! Amazing hotel, stayed for 5 days, great stay!

My experience staying there was sucks, the hotel was extremely dirty and smelly the staff weren't even knows if i checked in or not even she left me at the lobby to go to check if there was someone in the room. I was disappointed that IHG is managing hotel like this.