TownePlace Suites by Marriott Salt Lake City Murray

On the plus side the room was modern, large and had a lovely view of the mountains. The reception staff were helpful and the pool and hot tub were a very good facility. The parking was easy and free. Now for the negatives. The reception and breakfast areas were very clinical. It gave a Hospial and Staff canteen feel. The rooms are only cleaned every other day and as they missed one of our cleans. It was only cleaned once during our six day stay. I was really disappointed to find that the breakfast plates, cups and utensils were all plastic. Such a huge amount of waste. Could easily have had proper plates, cups and utensils at breakfast. For a modern room there was no kettle and the coffee machine was very old fashioned. Only one of the three washing machines were operational and you had to get quarters to operate it. They take a $20 plus tax daily incidental charge which makes no sense as the only incidentals you could charge to your room were purchases from the snack bar which could have just been paid for. Now I have to wait 7 days to get it back and I fear I’ll have to chase to ever get it back. The location of the hotel was okay but I think on balance as we were skiing there are better locations

Hotel room was filled with carbon monoxide from a nearby (hotel-owned) generator and sent one of us to the emergency room. Spencer (GM) compensated us for a single night, then dropped off the face of the earth while we dealt with insurance people. The insurance people denied our claim, so we're on the hook for thousands of dollars in medical bills and the aftermath of carbon monoxide poisoning. Thank God our newborn wasn't in the room when Spencer and Marriott allowed my other half to be poisoned without consequence.

Don’t be fooled by the advertised prices or supposed amenities at this glorified Quality Inn. The actual rate we were charged was $20 more than the listed teaser price for a room, and that was before the hotel tacked on another $22 in taxes and fees. Not content with gouging us for nearly $200 for a one night stay, this “pet friendly” place demanded another $100 when we arrived for “cleaning” for our very well behaved dog. That’s a non refundable charge, of course. For a dog that never makes a mess. And of course they refused to cancel our room too. The room looked fine when we finally got to it (they also required we sign an “agreement” to their pet policy) but the sole chair was uncomfortable, the beds are nothing special and the air conditioning unit is loud. There is also endless traffic noise outside. Skip this place if you want quiet and comfort and an actual welcome.

We stayed here over the weekend for 3 nights. Location was ideal especially since it's right near a Costco and a bunch of restaurants and stores. The mall is about 5 min away. Pros - Our room was spacious with a small kitchen including a fridge, dishwasher, sink, stove, and microwave. - Staff are friendly and hospitable - Free parking with ample space - Complimentary breakfast from 6:30 am-9 am daily Cons - No full service housekeeping. When we checked in on Thursday, the lady at the front desk asked if we wanted daily cleaning since we were staying for 3 days. When I requested it, we were surprised the next day when we came back from our outing to our room being untouched with trash and used towels. When my husband asked the front desk lady why they didn't clean our room, she explained to us that it's only to collect towels and trash. It would have been nice if they explained that to us when we checked in. - The trash can in the kitchen was small and quickly piled up in the kitchen. It would definitely help out a lot if they had a larger trash can to prevent an overflow of garbage. - The complementary breakfast was just ok and very basic. They had eggs and a different type of meat like sausage or bacon during the 3 days we were staying here. They offered the same types of plain bagels, plain English muffins, cereal, oatmeal, and fruit. It would be nice if they could change it up. - Parking lot was somewhat well-lit if you find a spot near the main entrance. There were some areas a few feet away where the parking lot was dark and a bit shady. Overall, we had a good stay that's why I'm giving this hotel four stars. We'll be sure to stay here again the next time we're in town.

The woman working the front desk when I checked in at night was extremely friendly. This is a newer property that was nearly spotless and the room was spacious and well appointed. I would stay here again with out hesitation!