Hampton Inn Sulphur Springs

Look at my reviews, look at the distribution of my reviews - I'm not a cranky reviewer. However, I was after staying here! This was a DUMP. We were right outside the elevator on the second floor and it was LOUD. Every conversation anyone had all night long, we got to enjoy. Every early person getting up going to their job site, woke us up. The place was intentionally dim so you didn't see how skanky everything was. I seriously regretted staying here and would highly recommend that you find another spot. This needs a complete remodel and more focus on the cleaning staff.

This is absolutely the worst hotel I’ve ever been in. I booked this last minute traveling through Texas was in the room for five minutes. I proceeded down to the front desk to let them know there was feces on the walls, stains all over the place, including bugs, crawling on the bed, but no one was to be found, I left to find another hotel sent them a message through the app - no response this place should be torn down

We have stayed at this Hampton Inn for many years when we come in to visit family. We've always found it to be clean and inviting -- until this month. Our stay on May 3, 2024 was a nightmare. The bathroom sink backed up with sewage early the next morning as we were getting up to start our day about 6:00. I called for maintenance and was told they wouldn't be in till later. Two housekeeping women came up (we were on the second floor!) to clean out the sink. We tried to dress in a hurry and get out of the room. But when we arrived in the dining room to have breakfast, we were dumbfounded to see a young woman with a dog in the dining room. The dog was sitting in his own chair facing the table where he had his own plate of food. "Dog Friendly" does not describe the hotel. It's a kennel where dog people can eat breakfast with their animals. It was disgusting. We left. I called back later to explain why we were so dissatisfied with our stay. The manager said it was a corporate decision to be "dog friendly" and that the sewage does back up from time to time in the hotel. It's not their fault. She said it's the city's fault. I don't care whose fault it is, but I do know raw sewage in a hotel sink is not acceptable. And having dogs in the dining room is equally unappetizing. That was our LAST visit to the Hampton Inn in Sulphur Springs.

Good Breakfast - Nice Staff - BAD ROOM - although beds were comfortable and plenty of covers - ROOM IN BAD NEED OF UPDATING AND MAINTENANCE. Lobby nice - ROOM below average for class 3 hotel. Window seal full of dust - refrigerator packed with ice so freezer useless - chalking around tub and toilet in bad need of replacement along with a very long crack in tile in bathroom. I was disappointed. Sent a personal note to manager explaining good and bad and got NO RESPONSE WHAT SO EVER. I doubt I will stay there again unless I personally review the room assigned BEFORE I check into hotel. Joanna McKee - stayed October 19th 2023 Review submitted on November 6 2023 - after no response from manager to my personal note sent earlier.

I’ve always had a good experience every time I’ve stayed here. The staff is friendly and my room has always been clean. Super comfortable beds that are always clean and fresh. Added perk: there’s a Chick Fil A and a Starbucks close by. And easy on/off freeway access