Holiday Inn Express & Suites Rockport Bay View an IHG Hotel

Great location, clean rooms, and nice hotel staff. I stayed in room 213 with one King bed. It had a couch, chair, a desk and mini frig. If you had a teenage kiddo or small child they could easily sleep on the couch or fit an airmatteress. If your coming for work purposes the desk is great with several outlets.

The worst customer service EVER!! darkish, the general manager is rude, yells at his customers. The front desk team takes its cue from Darvish. They are also rude and not accommodating. NEVER STAY HERE.

The hotel & staff were very friendly. All of my needs were met. The location of the hotel is also right by the beach & the rooms are so modern. I give this hotel 5 stars. Also the front desk agent John was the absolute best & very welcoming. will be returning!

I wished I had the reviews before I booked this hotel. I booked for 3 nights through the IHG website. When I arrived at the hotel, I gave my card for incidentals. Someone with me got sick and we had to check out. I was charged not only for the full amount of my stay, but an $75 early departure fee! Then when I called the hotel direct, they were rude and dismissive. The breakfast that they provide is also terrible! I don’t want to book with an IHG hotel again.

The General Manager of the Holiday Inn Express Bayview in Rockport Texas cancelled our reservation without advance notice. When my wife and I arrived at the hotel, which is three hours from our home, we were told that our reservation was cancelled because we booked using the military rate. We did not. We have a confirmation from IHG showing that we booked using the State Government Employee rate, which we qualify for according to IHG. My wife is a public school employee and was travelling on business. When we offered to show the front desk clerk ID proving that we did qualify for the rate, we were told that the best they could do was give us a room at rack rate. We declined and ended up finding a room at a competing property. When we got back home I reached out to both the property management and IHG guest relations and did not receive a reply from either. When I again called IHG guest relations I was told property management said the reservation was cancelled due to our not qualifying for the rate. The third time I called guest relations I was told that the property management said the reservation was cancelled because it was not a business trip. The fourth time I contacted guest relations I was told that the reservation was cancelled because the room was booked under my name. Regardless of their reasons for cancelling the reservation, what really has me upset was the fact that no one from either the property or IHG reservations notified us that the reservation was cancelled. We first found out about it when we attempted to check into the hotel. I have been an IHG rewards members for over ten years, and have booked many reservations for my wife using the State Government Employee rate. I have never before encountered any issues. I'm not saying I won't ever book with IHG in the future, but will say IHG won't be my first choice when selecting properties. This is shoddy customer service. I expect better from IHG and am very disappointed.