Holiday Inn Express & Suites Plainview an IHG Hotel

We stayed one night on our road trip because of this hotel is conveniently located to the interstate. The hotel is a very dated.The furnishings show a lot of signs of wear. The bed was uncomfortable. We were not satisfied with the cleaning in our room too. The bathroom needs updating for sure. Next morning we raised the curtains and were shocked (look at the photo). The room windows were dirty and one window with a bullet hole through the glass. How long time did they sale this room with a surprise? The staff was completely ignoring our claims. Never recommend it to anyone.

This is a very clean hotel, friendly staff, comfy beds. Stayed on our return drive through Plainview as well. Just be aware of the change/cancellation policy - 48 hours in advance. Cinnamon rolls good. Lots of restaurants nearby, easy access off expressway.

Very nice hotel very good location free parking clean room ok breakfest bu the coffee was good just stayed 1 night as we were traveling to alamos co to the grand sand dunes. I would say quality for the price was very good if i travel this way again ill stay here

The location was midway in our travels, so was convenient. The staff was helpful and polite. The room looked clean, but we woke up at 3 am with numerous bites from bugs. The staff were cooperative and transferred us to another room and assured us that they were sorry. The bottom line here is that I would not return to the hotel.

The outside of the hotel paints a different picture of what is waiting for you on the inside. Employees are welcoming, friendly, and very polite. We stayed in a suite ($124) per night. We had two beds with lumpy mattresses, five pillows on each bed, and one blanket for warmth. No amenities in the room to speak of. We went downstairs to ask about restaurants in the town. Young lady had no knowledge of any place to eat as she had only been there about two weeks. There were no maps, lists of restaurants, or any information about Plainview. TV service was horrible, no information on Channel lineup, operation, any information would have been helpful. Room was probably very nice 10 years ago but now very worn and dated. Could not use bathtub because of the rust, entrance door had two inch gap at the bottom and 1 inch gap around remainder of door. Very noisy as you could hear everything especially doors closing and elevator noise. I could go on but I think you can see the picture. it would be a great help to seniors to have the taller commodes, grab bard near the bathtub, a chair to sit in to put on shoes and socks. Also the carts are a great help but, if you are a senior they are extremely hard to manage and get inside the room entrances. Accessibility is appreciated by everyone regardless of their age or agility. After the rooms are renovated and upgraded a binder of amenities, restaurants, info about Plainview including places of interest would be greatly appreciated by travelers.