Hilton Garden Inn Lubbock

Very nice business travel type hotel. Rooms are nice, beds and linens comfy. Did not bring shower shoes and floor grout in shower looked mildewy in areas, so did not shower. Nice restaurant and bar area for a charge. Very friendly helpful bartender/server. Made coffee in room as there was a charge for breakfast. Lovely pool area with fountain. Would stay again.

My husband and I drove from Houston to Lubbock on a Saturday to attend a surprise birthday party for a friend. With Tech having a home game that weekend, hotel rooms were at a premium. It was also parent's weekend. We arrived at the hotel at 4 pm which would've given us time to relax for a minute before getting ready for the party that we had to be at by 5:45. When we went to check in, we were 'greeted' by a hotel employee who was seated in the glassed in foyer of the entrance. We were told there were no rooms available for check-in at that time. This is the hotel where the visiting football team was staying. The game was scheduled for 7 pm. Teams are not allowed to arrive at the stadium more than 2 hours in advance so the team just stayed in their rooms even though check-out time is 11:00 a.m. When we asked for an estimated time we might be able to check in, they had no idea. They asked us if we had called earlier in the day to put our name on a waitlist to check-in. Why would I even think to do that? We had a reservation!!! Along with all of the other guests who were not able to check in, we were directed to the hotel's indoor pool area to wait. We were welcome to use the 2 restrooms (1 men's/1 women's) to change clothes. Having no other choice, everyone just sucked it up and made it work. Our room became available about 5:30 - just as we were leaving for our party. The 3 young girls who were left to deal with all of this mess couldn't have been nicer. They were professional but were not able to offer anything more than an apology. Management was nowhere in sight! The hotel has a contract to house all visiting teams and this has happened on two previous occasions. Unacceptable!!! There should be some kind of notification when you book your room that game day check in won't be available until after 5 pm. Other than the problem with check in, I would've given the hotel 4 more stars. Staff needs to be commended for doing the best they could after being thrown in to handle a difficult situation on their own.

Had a very pleasant stay at the Hilton Garden Inn Lubbock. When we arrived our room wasn't ready despite it being check in time, which was disappointing. However the front desk person (Matt) was very friendly, apologetic, and accommodating, it was ok. They have a nice little restaurant and bar where we sat and had a snack while we waited. Service there was quick and friendly. The room was nice, the lobby area comfortable and clean, and customer service very good overall. I also appreciated the location, where it is right off the highway, close to restaurants and The Main Event. Will stay there again!

Got to give this a one star for Management not having the guts to call me back. I got charged two nights on a one night stay. Word is the manager calls it my fault since I did not talk to front desk when I checked out. (left the key in the key box by the back door) (also not a two day reservation -only one night)

We were driving from Phoenix to Houston and spend one night here during our road trip. We ran into some unexpected construction and did not arrive until 4:30 am., completely exhausted. Christian was working the front desk and automatically offered us late check out. He was helpful with parking and our luggage. The hotel is new — extremely clean and well appointed. Would highly recommend this hotel.