300 S Congress Ave Austin, TX 78704
Very Good
1987 reviewsEmbassy Suites by Hilton Austin Downtown South Congress is happy to welcome your pets with open arms. You may bring any number of pets, weighing up to 50 lbs. per pet. A pet fee of $75 per stay is collected by the property upon arrival and provides for additional cleaning and amenities. Cats are not allowed, and there are convenient pet relief areas nearby. Enjoy peace of mind knowing your pets are welcomed and cared for at Embassy Suites by Hilton Austin Downtown South Congress.
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Travel with your support animal - no pet fees, ever.
Pet-friendly guarantee
We personally verify each pet-friendly stay upon booking.
Lower rates
Trusted low rates - often cheaper than Expedia, Booking & BringFido.
Earn rewards
Join Romingo Rewards for free and get cash back on future travel.
ESA & support animals
Travel with your support animal - no pet fees, ever.
cordeseyad
3 months ago
2/10
To start the hotel advertises the rooms as having several bedrooms and it is absolutely false advertisement. I booked a 2 bedroom suite with a living room. And they considered a 1 bedroom with living space a 2 bedroom. Other guests had the same issue. Second thing is there was roaches coming out of the drain in the tub. The hotel did issue a full refund and allowed us to cancel.
DanK927
4 months ago
6/10
While certainly an âadequateâ hotel, I personally will not stay at this property again. It is a tired, old hotel in need of updating. The pros: 1. Friendly staff 2. Rooms typical Embassy Suites 3. Breakfast- typical ES 4. Good selection of options for nightly managers reception. The negatives: 1. Only 3 elevators total in a 9-floor hotel, and 2/3 were out of service my entire stay. Unacceptable! 2. No business center. Seriously, at an Embassy Suites in 2025?! 3. Parking is in a garage that is not attached, and there is no convenient way to walk there from the hotel without going around most of the building. On multiple occasions found the doors leading out locked (safety hazzard/violation) requiring an even longer walk. Not good when toting baggage! Parking is on 3rd level and higher of garage. Elevator is VERY slow and elevator certificate expired several years ago! Room has numerous maintenance issues and curtains were filthy (see photos). 4. Arrived exactly at 4pm (check-in time), and my selected room was not ready due to a large number of late checkouts that day from a group of runners that checked out that day. They did find me a ready room, but would have preferred my original selection. 5. The extra sink in the main room did not work. Staff said there were issues with pipes, so none of those sinks worked. Again, another maintenance issue. I donât typically sound off about many places, but safety issues really concern me, and cleanliness and general condition of a property matters- especially when paying that kind of nightly rate. Overall not up to Hilton standards/quality in my personal opinion.
34nosheena
4 months ago
10/10
The cleaner Mary did a good job with cleaning ! Very detailed. She checked everything thoroughly. Also told me that the last cleaner did not do a good job with cleaning and made sure She cleaned everything. The breakfast needs to have any other options except for pork because not everyone eats it.
L2625PYlisab
4 months ago
6/10
The staff deserves five stars! Corey at the front desk was incredible. He did everything in his power to make us comfortable. The bar and serving staff were so friendly and helpful. The location is ideal but the property itself wasnât worth more than one star. Our room didnât meet our level of expectation from Embassy Suites. The curtains were torn and tattered. It had a smokey smell. The website misleadingly stated a king bed in our second bedroom when there are only doubles available. We didnât have housekeeping for two of our three days and it was a struggle to get towels. One of the elevators was out of service. There were ants crawling all over our 3 room suite. Luckily we had Coreyâs special attention compensate for the issues.
Relax701564
4 months ago
6/10
The location is great. The staff was wonderful especially Corey and Nicky. Breakfast was really good, especially the omelet bar. The housekeeping was not up to par . We consistently had to call for towels, the room was never vacuumed. One afternoon we called to inquiry about housekeeping and weâre told we were39thin line. There were ants in our bathroom each morning. Definitely not the typical Embassy suites room from the past.
Pet Policies
Does Embassy Suites by Hilton Austin Downtown South Congress allow pets?
What is the pet policy at Embassy Suites by Hilton Austin Downtown South Congress?
Are there size or breed restrictions for pets at Embassy Suites by Hilton Austin Downtown South Congress?
Does Embassy Suites by Hilton Austin Downtown South Congress allow cats?
Pet Fees
How much are the pet fees at Embassy Suites by Hilton Austin Downtown South Congress
Pet Amenities
Are there designated pet areas or walking trails at Embassy Suites by Hilton Austin Downtown South Congress?
300 S Congress Ave Austin, TX 78704
Policies
Check-in: 4:00 PM
Check-out: 11:00 AM
Optional Extras
Covered self parking fee: USD $48.00 per night
Pet policy details:
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Located in Austin, a 10-minute walk from Shoal Beach, Embassy Suites by Hilton Austin Downtown South Congress provides accommodations with a fitness center, private parking, a shared lounge and a bar. This 4-star hotel offers room service and a 24-hour front desk. The hotel features an indoor pool and an ATM. Guests at the hotel can enjoy a buffet breakfast. At Embassy Suites by Hilton Austin Downtown South Congress you'll find a restaurant serving American cuisine. Vegetarian, vegan and gluten-free options can also be requested. Guests can use the business center or relax in the snack bar. Popular points of interest near the accommodation include Austin Convention Center, Capitol Building and Congress Avenue Bridge. The nearest airport is Austin-Bergstrom International Airport, 6.8 miles from Embassy Suites by Hilton Austin Downtown South Congress.
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