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Embassy Suites by Hilton Austin Downtown South Congress

300 S Congress Ave Austin, TX 78704

7.8

Very Good

1987 reviews
pet fee
$75 pet fee
pet allowance
Any number of pets welcomed
pet size
50 lb. weight maximum

Embassy Suites by Hilton Austin Downtown South Congress is happy to welcome your pets with open arms. You may bring any number of pets, weighing up to 50 lbs. per pet. A pet fee of $75 per stay is collected by the property upon arrival and provides for additional cleaning and amenities. Cats are not allowed, and there are convenient pet relief areas nearby. Enjoy peace of mind knowing your pets are welcomed and cared for at Embassy Suites by Hilton Austin Downtown South Congress.

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What People Are Saying

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cordeseyad

3 months ago

2/10

To start the hotel advertises the rooms as having several bedrooms and it is absolutely false advertisement. I booked a 2 bedroom suite with a living room. And they considered a 1 bedroom with living space a 2 bedroom. Other guests had the same issue. Second thing is there was roaches coming out of the drain in the tub. The hotel did issue a full refund and allowed us to cancel.

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DanK927

4 months ago

6/10

While certainly an “adequate” hotel, I personally will not stay at this property again. It is a tired, old hotel in need of updating. The pros: 1. Friendly staff 2. Rooms typical Embassy Suites 3. Breakfast- typical ES 4. Good selection of options for nightly managers reception. The negatives: 1. Only 3 elevators total in a 9-floor hotel, and 2/3 were out of service my entire stay. Unacceptable! 2. No business center. Seriously, at an Embassy Suites in 2025?! 3. Parking is in a garage that is not attached, and there is no convenient way to walk there from the hotel without going around most of the building. On multiple occasions found the doors leading out locked (safety hazzard/violation) requiring an even longer walk. Not good when toting baggage! Parking is on 3rd level and higher of garage. Elevator is VERY slow and elevator certificate expired several years ago! Room has numerous maintenance issues and curtains were filthy (see photos). 4. Arrived exactly at 4pm (check-in time), and my selected room was not ready due to a large number of late checkouts that day from a group of runners that checked out that day. They did find me a ready room, but would have preferred my original selection. 5. The extra sink in the main room did not work. Staff said there were issues with pipes, so none of those sinks worked. Again, another maintenance issue. I don’t typically sound off about many places, but safety issues really concern me, and cleanliness and general condition of a property matters- especially when paying that kind of nightly rate. Overall not up to Hilton standards/quality in my personal opinion.

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34nosheena

4 months ago

10/10

The cleaner Mary did a good job with cleaning ! Very detailed. She checked everything thoroughly. Also told me that the last cleaner did not do a good job with cleaning and made sure She cleaned everything. The breakfast needs to have any other options except for pork because not everyone eats it.

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L2625PYlisab

4 months ago

6/10

The staff deserves five stars! Corey at the front desk was incredible. He did everything in his power to make us comfortable. The bar and serving staff were so friendly and helpful. The location is ideal but the property itself wasn’t worth more than one star. Our room didn’t meet our level of expectation from Embassy Suites. The curtains were torn and tattered. It had a smokey smell. The website misleadingly stated a king bed in our second bedroom when there are only doubles available. We didn’t have housekeeping for two of our three days and it was a struggle to get towels. One of the elevators was out of service. There were ants crawling all over our 3 room suite. Luckily we had Corey’s special attention compensate for the issues.

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Relax701564

4 months ago

6/10

The location is great. The staff was wonderful especially Corey and Nicky. Breakfast was really good, especially the omelet bar. The housekeeping was not up to par . We consistently had to call for towels, the room was never vacuumed. One afternoon we called to inquiry about housekeeping and we’re told we were39thin line. There were ants in our bathroom each morning. Definitely not the typical Embassy suites room from the past.

Pet Policies

Yes, Embassy Suites by Hilton Austin Downtown South Congress is very pet friendly.
Embassy Suites by Hilton Austin Downtown South Congress welcomes any number of pets per reservation
Embassy Suites by Hilton Austin Downtown South Congress welcomes pets up to 50 lbs. There are no breed restrictions.
Embassy Suites by Hilton Austin Downtown South Congress does not allow cats.

Pet Fees

Embassy Suites by Hilton Austin Downtown South Congress has a $75 per stay pet fee.

Pet Amenities

Yes, Embassy Suites by Hilton Austin Downtown South Congress has a nearby pet relief area within walking distance.

Where You'll Be

300 S Congress Ave Austin, TX 78704

Important Information

Policies

Check-in: 4:00 PM

Check-out: 11:00 AM

Optional Extras

Covered self parking fee: USD $48.00 per night

Pet policy details:

  • Number allowed: no limit
  • Weight Limit: 50
  • Fee: $75 per stay
  • Payable at property

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Hotel Description

Located in Austin, a 10-minute walk from Shoal Beach, Embassy Suites by Hilton Austin Downtown South Congress provides accommodations with a fitness center, private parking, a shared lounge and a bar. This 4-star hotel offers room service and a 24-hour front desk. The hotel features an indoor pool and an ATM. Guests at the hotel can enjoy a buffet breakfast. At Embassy Suites by Hilton Austin Downtown South Congress you'll find a restaurant serving American cuisine. Vegetarian, vegan and gluten-free options can also be requested. Guests can use the business center or relax in the snack bar. Popular points of interest near the accommodation include Austin Convention Center, Capitol Building and Congress Avenue Bridge. The nearest airport is Austin-Bergstrom International Airport, 6.8 miles from Embassy Suites by Hilton Austin Downtown South Congress.

pet fee
$75 pet fee
pet allowance
Any number of pets welcomed
pet size
50 lb. weight maximum

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Before completing your booking, please note the special accommodations request on our checkout page. Our team will then contact the partner property to request a pet fee waiver based on the property’s policies. Service animals are always exempt from fees.
Before completing your booking, please enter '0' pets at checkout, and our team will be sure to inform the property. No pet fees will apply to guests traveling without pets.

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