5280 Memorial Drive The Colony, TX 75056
Superb
52 reviewsStaybridge Suites Plano The Colony an IHG Hotel is happy to welcome your pets with open arms. You may bring up to 2 pets, weighing up to 50 lbs. per pet. A pet fee of $150 per pet, per week is collected by the property upon arrival and provides for additional cleaning and amenities. Cats are welcomed, and there are convenient pet relief areas nearby. Enjoy peace of mind knowing your pets are welcomed and cared for at Staybridge Suites Plano The Colony an IHG Hotel.
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Pet-friendly guarantee
We personally verify each pet-friendly stay upon booking.
Lower rates
Trusted low rates - often cheaper than Expedia, Booking & BringFido.
Earn rewards
Join Romingo Rewards for free and get cash back on future travel.
ESA & support animals
Travel with your support animal - no pet fees, ever.
kashish1519
4 months ago
8/10
We had a comfortable and spacious stay with modern amenities. The room is well-equipped with a full kitchen, cozy bed, and excellent Wi-Fi. The hotelās friendly staff and convenient location near shops and restaurants make it a great choice for both short and extended stays.
R4401DOscottg
3 years ago
2/10
We have been IHG diamond elite members for years and have traveled the world. We were so disappointed and disgusted with this hotel. After arriving at 5:00 pm from a long day of travel we checked in and went out to eat. Upon our return at 8:30 pm my wife was tired and turned the sheets down and found 3 ants crawling in the bed. Looking around the room we found ants all over the room. In the refrigerator, the cupboards, the counters, the walls, the bathroom etc. after calling the front desk I was told someone would be up to the room. After a half hour of waiting my wife called back and complained and Aiden at the front desk said āoh I thought it was only a couple of antsā. My wife proceeded to tell them she had killed over 15 in a matter of a few minutes. The point is there is ants in the room it should t matter how many. He said he would send the maintenance guy up to spray as they had no other rooms available. The maintenance man arrives at 10:40pm and after spraying the room it smelled of pesticides. my regret is not asking for a refund and getting the heck out of there. My wife woke up twice in the middle of the night with ants crawling on her arm. They took 50% off the bill but we asked for a refund in the morning and was told they couldnāt do that and they would talk to a manager. Never heard from them. The maintenance man claimed they get ants from food people eat or sticky candy from kids left behind but the front desk claims theyāve never had a problem in the room or other parts of the hotel. The maintenance man said he sprays for them Very disappointed that we were not refunded nor contacted by the manager as of yet.
WarriorChik-Traveler
3 years ago
6/10
I found holes and yellowing in the blanket over the sheets. You can hear the floor above you shower in the morning. The toilet is so low, you feel like you are climbing to get up. Otherwise the property was average. We stayed in the two bed suite and it was large and roomy.
jaysont184
3 years ago
2/10
I was hired at this hotel. I worked week and a 1/2 lots of hour time over the course of the week and a 1/2.. I worked 18 hours and one day. Today I am battling them for my check. Not only did I cover 1 hotel they have 3 sister hotels in 1 complex complex, I shouldn't listen when they're other night guy said that he wasn't getting paid and quit! So here I am working night on it at multiple hotels hotels, because they can't pay their people.. I need to know the next steps do I go to the BBB Better Business Bureau or do I go to IHG which they franchise through?? Can I sue them considering I drove all the way to the colony from plano just to get my check there wasn't there?
Binx75075
3 years ago
10/10
I stay at hotels at least once every few months either for work or for a "stay-cation" & when I was traveling more frequently, would make an effort to stay in as many different hotel chains & brands as possible when my budget allows. Out of all of the chains I've stayed at, Staybridge is my favorite because of the continuous top quality without charging overly expensive rates. I recently stayed at this location with a friend b/c her apartment flooded & we were treated w/ such genuine kindness & empathy, Having worked in customer service for many years, I know that not many customers make the effort or take the time to notify a business when they have received top-level customer service so that's why I'm taking time out of my day to write this review. We didn't check in until 12:45 am, but when we walked in we were greeted by Jena. My friend had been crying for a good while since a lot of her stuff was destroyed & it was obvious Jena noticed this b/c she kept glancing at my friend as she was typing stuff on the computer. She asked if my friend was okay & they started talking. Their conversation covered different topics... one of which was dogs. Jena told her a story about her dogs which made her laugh... laugh so hard she smiled. I know for that brief few moments, Jena was able to get my friend's attention focused on something happy which I know she appreciated. So look, you don't have to do something BIG & exuberant to make a difference in someone's life. Simply making a small effort to make someone smile can be all someone needs. Thanks again Jena!
Pet Policies
Does Staybridge Suites Plano The Colony an IHG Hotel allow pets?
What is the pet policy at Staybridge Suites Plano The Colony an IHG Hotel?
Are there size or breed restrictions for pets at Staybridge Suites Plano The Colony an IHG Hotel?
Does Staybridge Suites Plano The Colony an IHG Hotel allow cats?
Pet Fees
How much are the pet fees at Staybridge Suites Plano The Colony an IHG Hotel
Pet Amenities
Are there designated pet areas or walking trails at Staybridge Suites Plano The Colony an IHG Hotel?
5280 Memorial Drive The Colony, TX 75056
Policies
Check-in: 3:00 PM
Check-out: 12:00 PM
Optional Extras
Covered self parking fee: USD Free
Pet policy details:
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Located in The Colony, 16 miles from Historic Downtown Plano, Staybridge Suites Plano - The Colony, an IHG Hotel has accommodations with a seasonal outdoor swimming pool, free private parking, a fitness center and a garden. With a shared lounge, the 3-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The property provides a shared kitchen and a 24-hour front desk for guests. All rooms in the hotel are equipped with a coffee machine. The rooms have a desk and a flat-screen TV, and some rooms at Staybridge Suites Plano - The Colony, an IHG Hotel have a balcony. At the accommodation the rooms come with bed linen and towels. Breakfast is available every morning, and includes buffet, continental and American options. Staybridge Suites Plano - The Colony, an IHG Hotel has a grill. A business center and vending machines with snacks and drinks are available on site at the hotel. Preston Center is 18 miles from Staybridge Suites Plano - The Colony, an IHG Hotel, while Highland Park Village is 20 miles from the property. The nearest airport is Dallas-Fort Worth International Airport, 17 miles from the accommodation.
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