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The St. Anthony A Luxury Collection Hotel San Antonio

300 E Travis St San Antonio, TX 78205

9.0

Excellent

1694 reviews
pet fee
$100 pet fee
pet allowance
1 pet maximum per reservation
pet size
40 lb. weight maximum

The St. Anthony A Luxury Collection Hotel San Antonio is a quality pet-friendly hotel in San Antonio, TX. The St. Anthony A Luxury Collection Hotel San Antonio welcomes 1 dog up to 40 lbs. with a pet fee of $100 per stay. This fee will be collected directly upon check-in. A grassy area is located nearby for pet relief. Both dogs and cats are welcome. Please contact us directly if you have any questions about bringing your pet along—we're here to help!

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Hotel Amenities
Pet friendly
Free Wifi
Family rooms
Swimming pool
Outdoor pool
Non smoking rooms

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What People Are Saying

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4404bikealot

3 months ago

10/10

I accompanying my husband on a business trip arriving on April 13 and departing on April 17, 2025. From the time I got out of the Uber at the front door until I left on an Uber, I was totally surprised by the level of efficiency willingness to help courtesy and general Excellent customer service. I found the same thing at the check-in desk and the same thing with the housekeeping staff throughout those days. I never was treated an importantly nor disregarded. A gentleman name Dean at the front door was particularly helpful as well as a young man named Manny who was my first contact. They were several others outside the entrance who were almost falling over themselves trying to get to me to find out how they could help me. The housekeeping staff were responsive and friendly and helpful. I commented to the housekeeping supervisor when I left that the training of these employees was impeccable. I highly recommend it.

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bexmix

4 months ago

4/10

I booked a double room (two queens) for a quick overnight trip and wish I had been warned about the disappointing quality of this hotel. I know it’s a four-star hotel so I didn’t expect an uber-premium experience, but the room quality felt much more like that of a three-star hotel. My room was set up to make my time there inconvenient and uncomfortable, guaranteeing an awful night’s sleep. Let me start with the most unforgivable detail. The set of windows immediately next to the beds had heavy blackout curtains. However, that effort was entirely wasted because two windows just outside of the bed area were only equipped with sheer roller shades that let in a huge amount of light. It was so bright that I had to fashion an eye mask out of a pillowcase to eke out any sleep. There are no accessible outlets anywhere near the bed areas for charging devices. I had to move a bulky nightstand to access the one available outlet behind it. The shower was the worst I have ever experienced at a hotel. Its pressure balanced valve must have been faulty because the water temperature fluctuated between tepid at its best and downright cold at its worst. I shivered the entire time. Additionally, the shower head was clogged with hard water deposits, resulting in an erratic spray pattern that made it difficult to rinse my hair well. Lastly, the air conditioning was all over the place. I spent the entire night fluctuating between shivering and waking up drenched in sweat. I know it’s difficult to insulate such an old building, but they might consider adding fans in the rooms to maintain some semblance of consistent temperature inside.

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684danted

4 months ago

6/10

I HATE posting anything but 5 star reviews but I need to vent. This hotel deserves 5-stars because it’s beautiful. The rooms are comfortable, clean, decently sized, and quiet. The hotel location is great also. It has a charming and historic feel to it. (The Illy coffee service bar in the morning is amazing). The issue was the service. And not just on the hotels end- Marriott in general. I am sick and tired of the biggest letdown/scam perk in the world - the ambassador elite status. It’s a total sham with zero benefits. Take for instance YET AGAIN this trip to San Antonio. I booked a junior suite on the Bonvoy app. When I went to check in on the app, my reservation was for a double queen. I messaged the hotel and the apologized and said they were sold out of junior suites. (Mind you, this was Monday night while the national championship was in town and this room was $1200) So then I contacted my “ambassador”, Barbara, who in the 5 years I’ve been ambassador elite status has yet to pull a single string for me. No joke. She stayed batting 1000. I asked if she could help me with an upgrade via a suite night award, or anything. Nope. Nada. Total waste. Should have stayed at the intercontinental for $700.

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564DanL564

4 months ago

2/10

What an unfortunate experience we had at The St. Anthony Hotel in San Antonio. My wife and I booked 2 suites, then phoned the hotel requesting side-by-side connecting rooms. We were informed that the connecting rooms are king & 2 queen beds. Perfect, yes please. $500 a night for each suite. After a long day of traveling we arrived at the hotel for check in around 9:25pm. The manager informs us that he saw that we had a 2 queen suite and he adjusted it to 2 king suites ….”we wouldn’t want 2 queens”. We informed him that we phoned in this request, he just stairs at his screen, then us., then his screen. He apologizes and says that he has no connecting rooms now. Great, strike one. My wife is placed in the first room just in front of the elevators, 430. I’m placed at the furthest point from her room, 466, on the corner, with double the outside noise. Lots of outside noise. In my room I start unpacking my bags, I just want to shower to wash the airport and day off of me, I step into the shower to find a used wash cloth and a used bath towel hanging inside, still soaking wet. Yuck! I step out, and phone the front desk and alert them. Housekeeper arrives and I direct her to the issue, she immediately removes the items and freshens the shower area. I then head to the bed, because now the room feels unprepared, and unfortunately the bed was also in a used state. I pull the covers back and there are stains and hair on the sheets. The housekeeper is there and she gasps. She radios for assistance and then departs to retrieve fresh linens. A comedy of errors ensues as she cannot locate pillow cases, then the duvet cover is queen sized, not king. I offer my assistance in making the bed and it is accepted, so together we strip the bed then make the bed. Mind you that I arrived well after 9pm, discovered that the room was unprepared at 10pm, and finally I was able to shower by 11:30pm. Not ideal with a full schedule the next morning. Definitely not ideal for a “luxury 5-star” hotel. Before bed I fill out the breakfast door hanger for 8am arrival. At 8:20am I phone down and ask for the status of my order. I’m met with an abject attitude from the employee on the phone. Yep, she has the order, didn’t enter the time properly, it’ll be 40 minutes, but she’ll try and expedite. 9:15am my order arrives. Mediocre, but the everything is on there. My wife and I were unable to have breakfast together with the disjointed deliveries and the distance between rooms. Depart for my offices and meetings in the area, back to the hotel around 4:30pm to change and get into a suit for the evening’s events. The front desk manager from the previous night is there and he says “I’m glad that we could get everything sorted for you last night…”. Not an “I'm sorry for what occurred, is there anything we can do, this is atypical for our property”. But I’ve come to realize that this is the actual attitude of the entire staff. Just a blasè attitude towards everything at the hotel. Basically a “you’re welcome for my service” attitude. When I get to my room it is now daytime and the curtains are open and I can truly see the disrepair that the room is in. The furniture is chipped, bent, and otherwise heavily stained. The closets are overly dusty. My bedsheets actually have holes in them. The top sheet is carefully folded over the duvet WITH HOLES in it, that let me know that this is a known issue and an acceptable issue for this property. I jump in the shower to freshen up and when I get out I notice that the towels are extra thin, used-to-be-white, and definitely due to be cycled out of service. “5-star Luxury”. The next morning I am departing, my wife has 1 more event so she’s in town one extra night. We decide that room service isn’t great so we will head down to the restaurant and try that. Only one elevator is working. The center elevator is not working and blocked off by the many conferences signage occurring onsite, the right elevator is also not functioning, so that leaves the left elevator for the entire hotel. 15 minutes waiting for the elevator. We get downstairs and even though there are open tables everywhere the hostess tells us that the wait for a table is 40 minutes to an hour. We go to the front desk at this point and ask for a manager to discuss the issues and and we start with the issue with the restaurant and he says that he will expedite room service for us and adds a $75 credit for breakfast and walks away. We were not able to discuss the other issues. I’m on a timeline for the airport so we head back to my room, place the order and finish packing. 40 minutes later breakfast arrives. Mediocre again. And I depart. I receive 5 versions of my bill over the course of the day. The final version has a $38.11 minibar charge. I phoned the hotel and ask to speak with the manager to discuss everything I experienced at The St. Anthony and to inquire about the mystery charge. No one can tell me what the charge is for so they remove it. I don’t drink and the mystery-aged chocolate popcorn is definitely not appealing in the dingy room so I most definitely did not touch the minibar offerings. I phoned and left the manager 3 separate messages requesting a call to discuss the issues that I experienced at his property. Much like when we were onsite, he couldn’t be bothered. The staff’s attitude clearly starts with the example from the top. $1000 for 2 nights. They advertise 5-Star, Luxury, Service. They deliver on none of these. The hotel was surely a grande dame in her prime, but much like her linens and towels, the dusty and dingy St. Anthony is well past her prime and in dire need of a refurbishment and a deep, deep cleaning. 5-star? Luxury collection? They’d be better off saying Motel 6 and then impressing you by exceeding the low bar. I don’t like to leave reviews, I prefer to discuss with management then go about my day. In this case management couldn’t be bothered so I guess we will have a public conversation. Cue the management response below of “I apologize we fell short of expectations, for the issues experienced, would appreciate another opportunity, etc…” Just remember that they had the opportunity to say these things to their guest in person and over the phone. Their response is performative for you and has no actual remorse for their guests who suffered through the abysmal stay at their dumpster fire property. Plenty of options for downtown San Antonio, if I can save just one person from suffering through a stay at The St. Anthony then the time it took me to write this review will have been worth it.

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sarahcA3030OH

4 months ago

10/10

Dean and his crew were one of the best valet experience we had! When having trouble requesting the vehicle through the app they were the first to help and loaded our stuff quickly! Super kind and sweet are just some of the words I would use to describe their amazing service.

Pet Policies

Yes, The St. Anthony A Luxury Collection Hotel San Antonio is very pet friendly.
The St. Anthony A Luxury Collection Hotel San Antonio welcomes 1 pets per reservations
The St. Anthony A Luxury Collection Hotel San Antonio welcomes pets up to 40 lbs. There are no breed restrictions.
The St. Anthony A Luxury Collection Hotel San Antonio does allow cats.

Pet Fees

The St. Anthony A Luxury Collection Hotel San Antonio has a $100 per stay pet fee.

Pet Amenities

Yes, The St. Anthony A Luxury Collection Hotel San Antonio provides pet beds, bowls, or treats, subject to availability.
Yes, The St. Anthony A Luxury Collection Hotel San Antonio has a nearby pet relief area within walking distance.

Where You'll Be

300 E Travis St San Antonio, TX 78205

Important Information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Hotel Description

Located in the heart of downtown San Antonio, The St Anthony Hotel is a designated national historic landmark with an outdoor heated pool, private cabanas and a pool bar. Each guestroom features high ceilings, wood and marble finishes, and pillow-top beds. Offering an over-sized work station, each room is equipped with a mini-bar and a 42" flat-screen TV. Guest beds offer a head board with a reading light.The private bathrooms are fitted with a bath or shower, free toiletries and a hair dryer. The hotel features free WiFi throughout the property. A ballroom with a fully-lit stage and spacious balcony is available at the St Anthony. Guests can also enjoy the 24-hour business center, meeting space, fitness center, and full-service concierge. You will find a 24-hour front desk at the property. Guests can start the day with an American breakfast at Loggia, then enjoy lunch or dinner at ReBelle, which offers locally-sourced produce and fresh seafood. Sip cocktails and grab a bite to eat at The Haunt, or enjoy Texas-inspired drinks and live jazz music at the historic St. Anthony Club. San Antonio's famous River Walk is 656 feet from The St Anthony Hotel, while The Alamo is 1312 feet from the property. The nearest airport is San Antonio Airport, 7.5 mi from The St Anthony Hotel.

pet fee
$100 pet fee
pet allowance
1 pet maximum per reservation
pet size
40 lb. weight maximum

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Before completing your booking, please note the special accommodations request on our checkout page. Our team will then contact the partner property to request a pet fee waiver based on the property’s policies. Service animals are always exempt from fees.
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