Comfort Suites Plano Dallas North

A group of us meet there every year for a fantasy baseball auction. The quality is consistently high. The rooms are always very clean and well maintained. The staff is friendly and accommodating. The complimentary breakfast is good. All in all, this hotel is an outstanding value and highly recommended.

This hotel had a spacious king room, the breakfast was good, and the pool and hot tub were clean and nice. It is also in a safe location with lots of restaurants and activities close by. Would definitely recommend to anyone staying in the Plano area!

I had been waiting for my incidental deposit and never received it. This hotel is a joke, and so is CHOICE! DO NOT WASTE YOUR TIME AT THIS Property. They lie, steal and are unprofessional. The breakfast was horrible, it wasn't enough food to feed the guest that booked this property for Thanksgiving. It was a shyt load of folks there. The rooms smell like mold and the furniture is out dated. Every time I ran the water, the shower came on also. There was mold behind the fixtures. SO I can see why people are getting sick and vomiting while staying there. I was harassed when checking in after driving 7 hours, to visit FAMILY and spend Thanksgiving in Plano. Never again. I called twice last week and Rick stated they were working on my matter. Now today, I called and the Foreigner (Arjun) told Mary, at Customer Service that there were DAMAGES to the room. Arjun check me out on Nov 30th., if would have been professional after checking me out, to inform me that I was not receiving my deposit back, but that was not the case. I would have toreeeeeeee his ass into pieces if he did. Prejudice ass front desk workers. WHO hire these types of people at hotels. Why is Arjun able to "racially profile" me and harass me. This does nothing but reflect on Comfort Suites in a negative way. They are racist at this location and something needs to be done about it. There are over 100 complaints about this property and all the person is saying when they reply back is, THANK YOU. NAWWWW, f&*^ that, who is going to step up and take these damn comments inconsideration! ASAP!!!!???? HORRIBLE CUSTOMER SERVICE!

Good location; staff very friendly; room large & handicap accessible, which we requested. Lots of plugs, but no USB slots in lamps. Required a plug & we didn’t have one. Breakfast adequate, but I’ve had better in other Comfort inns. Honestly, that was not particularly important. Lots of juice there though. Area was safe & decor was good.

I rented this room because I was traveling with my 2 small chihuahuas as well as family as this is a PET FRIENDLY hotel. To which they charge me an extra $160 for the 4 nights we stayed. We wanted to visit some of the Dallas sights. We arrived on Monday evening and went straight to bed. This hotel policy is the maids will come every 3 days for short stays and I noticed there were only 2 small toilet paper rolls for a room that is supposed to be for 6 people so we had to repeatedly ask the front desk for more toilet paper to which they RELUCTANTLY did. Next day we went out, got back tired and went to bed. I started vomiting and got the runs. Wednesday morning my daughter noticed dried poo stains on the quilt. We told the maid and she gave us another quilt but that one had dried poo on it as well. We did our best to clean it ourselves. My son went to the front desk and asked Rick to please give us another waste bin and liners as we only have one bathroom and I was vomiting and he flat out refused. RUDE Upon returning to the room my son started vomiting. I called the front desk and told them we really need more liners and toilet paper. Rick told me come down and get it myself. I told him I would vomit in the hallway if I did that so he agreed to bring me them. We had a spill and brought our own paper towels and cleaner and went to clean it up and the paper came up BLACK. Not the color of the spill I also noticed that the bath mat had black foot prints. Dont they steam clean the carpets being a pet friendly hotel? Then my daughter started vomiting as well. So we pretty much spent the rest of our visit with a stomach virus. Upon check out on Friday we cleaned up as best we could and I took a VIDEO of the room to prove we did NO damage. Arjun gave us our receipt and TOLD US our incidental fees were released. THIEVES AND LIARS Come to check my credit card statement and the $50 incidental fees WERE charged! I call the hotel and NOW Arjun is saying he had to charge us FOR THE BED STAINS?! When they gave us poo stained sheets?! He says he has proof because the maids took a picture of the sheets??? Documenting and proving are 2 very different things THAT COULD BE ANYONES SHEETS! NOW he is giving us the run around telling us that if I email this person, showing the video I took, they will give us the refund. They contact me telling me to speak to this person but that person never responds back to me. Someone named April emailed me a phone number but when I call no one knows who she is. Finally I found a customer service number and they said they can not give me a refund as only the hotel that took the money can do that. When I called Arjun back he rudely told me he has "evidence" that I did it and Im not getting my money back and hung up. HOW? Does he illegally have cameras in the rooms? If he did he would see all I am saying is true. Again documenting and proving are 2 very different things. I spent my week sick in this hotel and then a week home recovering to have to have the added stress of emailing and calling people for nothing?! Arjun KNEW the hotel is the only one that could give me the refund. This is pure greed. First of all my chihuahuas could not jump on the bed because it was WAY too high for them but even if they could, the hotel charged me an extra $160 for them and that should cover it. Second, In total I was charged $550 for days for 4 people and 2 tiny dogs. There is NO reason for them to charge me another $50 to my card. We have NEVER EVER left damage in a hotel. I spent last week losing sleep over this runaround and their lies about me! For adding insult to injury I feel now they should give me at least half my money back! Charlene Hernandez UPDATE:
I put a few screen shots but not all got accepted as they were a bit blurry from taking it from a video. 
 To follow up Comfort Suites left a message here telling me to call the general manager. I have called a few times this week and Arjun is the one who keeps answering the phone and will not connect me to the general manager whom he said is named Mr Asperdale. 
 It seems April and Mr Asperdale are never available or do they even exist.