Candlewood Suites Odessa an IHG Hotel

This is for the Candlewood on John Ben Sheppard Parkway in Odessa, Texas. Seemed to be a much older hotel and was very rundown. Tile was cracked in the bathroom. Shower curtain was very tattered and was even cut off on the bottom. When entering to look at the room, the lamp and clock by the bed were both unplugged and the lamp didn't even work. If you touched it, it wobbled and looked like it was going to fall apart. Definitely not somewhere to stay again.

Candlewood suites- roaches I checked in to the Candlewood suites from 4/16/24 thru 5/5/24. It is currently under renovations. The same day I checked in I started seeing roaches big and small come from the dishwasher and on to the kitchen countertop! I let the front desk know. And they sent maintenance to spray the room with bugspray. I was told that they pest control comes to spray at the end of every month. The bug spray didn't help. Pest control never came. I made sure to keep my luggage closed at all time so roaches wont end up in my bags. So I asked to move to another room. Before moving into the other room I had maintenance pull out the refrigerator and dishwasher and spray really good. For 2 weeks I didn't see anything. But after 2 weeks I started seeing small roaches come from the dishwasher and on to the kitchen countertop!. So I decided to leave and switch to another hotel. The manager Ashley asked me why I was leaving. I told her it was because I continue to see roaches. She got all upset and was very unprofessional. She said the guy who stayed in the room before me was there for a long time and never mentioned roaches and that I am the only one to complain. She also said the roaches must've followed me from one hotel to another because no one has mentioned the roaches but me. I let Ashley the manager know that several coworkers have seen roaches in there room. And just because I am the only one complaining about the pests this means you have roaches. If one person sees roaches in their room this is one complaint too many and this means you have a pest problem. Housekeeping cleans rooms once a week. But before they started renovating they should've had pest control come out and spray the whole building instead of renovating on top of roaches! She was so upset that I told her about the roaches she said if I don't check out by 12pm she would charge me for another day. SO she charged me for Monday 5/6/24!!! Even though I checked out of the hotel on Sunday 5/5/2024 at 230pm. I asked for a printed statement showing my checkout time was 5/5/24 at 230pm. She refused to give me a copy and said she would email my employer that I left at 230pm but still charge the company another day! I do not recommend this hotel unless you want to deal with roaches..

In May 2022, Rm 103, I enjoyed an extended stay for work. After traveling so many weeks, I can't find my cards with names on them. The front desk manager and supervisor were really great. I had a very nice stay here while working. The long desk along the wall made working from the room convenient. This was a great location being that my travel included Midland and further West of Odessa. The area was very quiet and the hotel stayed cleaned. I appreciate Will getting my bill straight. If I am ever sent to this area again to work, I will definitely stay here. Very convenient to I-20 and staff is very nice. They greet you when you come in and leave, making you feel very welcomed. Thank you everyone for a great stay.

I stayed here last April, the team was super welcoming and helpful! Had a small problem and they did above and beyond. I’m totally grateful for making the decision of staying here. The rooms were clean and smelling nice. For being an older hotel they have it well maintained.

My husband and I stayed at this Candlewood hotel last night, with our small pug. Upon entering, we asked the young lady at check-in if there was a designated pet area, as was advertised on Bring Fido, and she apologized, saying that there wasn't, but we could take our dog "out back". Upon going out back, we discovered a dirt parking lot, adjacent to the hotel parking lot, which had mud areas, due to the recent rains. Other than that,, there was no pet area, no pet waste station. Only dirt, mud, and rocks (which is an ideal spot for snakes!) All of this for a $75.00 pet fee! I paid almost as much to bring my pet, as I did for the room, turning a $100.00 hotel stay into a $200.00 stay. The hotel room was clean. That's all I can say about it. I wouldn't recommend this hotel for being "pet friendly ".