Best Western Plus New Caney Inn & Suites

DO NOT STAY HERE!!!!!! We checked in, left with family came back, turned on the light, as soon as we stepped in there was a roach on the floor. There were roaches everywhere!!! Inside shoes, inside suitcase that was on the table. They all scattered under the chair. Most roaches I have seen in my life and disgusting! I could not get pictures of the roaches in the suitcase or on the floor because the scattered to fast.

Super comfy bed! Clean comfortable room! Super friendly and helpful staff! Alyssa at the front desk was so friendly and helpful!

Really pleased the friendliness at the front desk ,rooms clean ,shower had what I needed ,towels were big

Excellent customer service, good and quiet at night, had many things available we didn't use like, gym and pool

I arrived to a very clean property that was well maintained- I checked in with Karen and she was very nice and friendly- I left to work and cameback and was greeted by the night desk clerk Eddie- I very appreciated that they were friendly and could tell that they both cared about their jobs- good employees like this are hard to find! My room 204- was clean and spacious- My bed was comfortable and I appreciated that there was a desk area to sit and do my work at! Warm shower and a microwave and tv all worked well! Parking lot was always well lit and seemed safe enough to where I didn't have to unload my vehicle like to do in some hotels. Thank you staff for making me feel at home!