Embassy Suites by Hilton Irving Las Colinas

Embassy Suites Irving Los Colinas I choice this location for a quick overnight night getaway with wife to hangout with friends. The location really wasn’t central to where we were going ( 40 minutes away ) but I knew she would like it because the property looked nice in the pics and it was relatively new. Driving up to the hotel it looks good from exterior and there was a restaurant next door. A negative for me is that most if not all of the parking in front of the hotel is reserved for Diamond members 🤔. Come on…can there really be that many DM’s out there? We had to take our little Gold membership to one of the side parking lots. Once inside the hotel is very attractive and clean. Had a nice looking bar area, clean restrooms and elevators. Checkin was smooth but was never offered an upgrade opportunity. We rushed up to our room and the wife did a quick wipe down of surfaces in the room and we both felt these rooms were the cleanest we had ever encountered. The cleaning staff is doing a great job! Everything about the room is great except these things: -There is not the normal kitchenette. There is a bar sink , counter area , coffee station and mini fridge/freezer ⁃ we didn’t realize that there were 2 thermostats in the suite until I got too hot at 2am and started looking around ( one in main area / other in bedroom) ⁃ We were assigned a room in the central or inside courtyard facing section of this U shaped design. Our window view was mainly of the highway out front. That should have triggered a request to change rooms but we were late meeting our friends. ⁃ Was awakened at 2 am by the room temp. Made the adjustment but started noticing the loud road noise coming through the windows! I couldn’t believe how loud it was 6 floors up and after 2am. Sleep was pretty much over for both of us at that point. Lesson learned. Stay on the outside walls away from high way 110. ⁃ Returned from dinner and was able to get a spot on the side. I probably wouldn’t park on the back side despite it being in a nice area. ⁃ Didn’t have the chance to go to the managers reception. ⁃ The morning breakfast was fine. The one big change I see is that you can no longer build your omelette the way you want. They have a menu posted with about 5 standard omelette choices . Whenever we would ask a question, most of the employees would say no English. However the manager of the breakfast area was constantly going around and keeping things clean and tidy. Would we stay again? Definitely, and would hope to have more time to enjoy the property.

Some info is not on the hotel website. IN-ROOM BOTTLED WATER OFFERING: $5 for an average 24 pk bottle of water...? DIAMOND MEMBER FOOD & DRINK CREDIT: This place DOES NOT offer the food & beverage for the Diamond Elite status. The hotel explanation, "We offer complimentary 2 drinks and appetizers to EVERYONE at 5 PM to 6:30 PM in the restaurant and bar area." Beats the purpose of being brand loyal and moving up to the highest status to share perks with non-brand loyal guests. I am not upset about EVERYONE getting free drinks, but to be brand loyal and NOT be allowed to get the perks YOU EARNED FOR BEING BRAND LOYAL is disheartening. I could go to a brand-competitive hotel in the area and get ALL my loyalty perks. Offer perks to ALL guests. But to cheat Hilton Reward loyalists will make me choose differently when in town next time, to be honest. EARLY CHECK-IN FEE: If you have a flight into DFW and arrive at the hotel BEFORE 11 AM, there is a $75 early check-in fee. INCIDENTALS ARE CHARGED PER NIGHT, NOT PER STAY: It is $50 PER NIGHT, no matter the length of stay. Business travelers may not need to be concerned about this unless they have to provide for the incidentals and later be reimbursed by their company, so plan for the incidental charge. Unless your company worked something out with the Director of Sales regarding incidentals. ROOM SERVICE: The restaurant/bar offers room service, but for 20% added gratuity (forced tip)....why? It isn't like hotel staff need to go far to ensure guest accommodations when providing food service. What most bothered me is the INSIDE AIR HEATING AND COOLING system....it circulates the air INSIDE the hotel, not a window unit, which helps to demonstrate the air comes from outside and NOT recycled air, which can have bacteria and mold in the ducts. I have bad sinus issues, so I get affected easily when traveling, and the hotels don't have fresh air able to circulate throughout the hotel/rooms. The free buffet breakfast with omelet bar was great! Happy hour is from 5 PM to 6:30 PM, where you are allowed 2 complimentary drinks and appetizers, which generally are chips and salsa and a cracker trail mix. The restaurant/bar food menu was OK, though for the price and what you get was unproportionate. The fries offered are shoestring fries. Not the average fries. Uploaded food photos along with photos of the menu for pricing. Overall, not a bad stay. Not sure if the hotel not offering enough Hilton Rewards perks and/or the overpriced goods, which will influence my picking of this hotel as my destination for future stays.

Good nice hotel, with smiling and helpful front desk. I enjoyed my stay. Few observations 1. The chlorine water smell in the lobby is very pungent sometimes so that needs to be looked into. 2. Adding few more vegetarians options in the morning breakfast will be really great.

This is my preferred hotel when I'm in the area for business. The beds are comfortable, the air conditioning works well, I sleep great there in a cool dark room. The rooms give you a little extra space to move around and the breakfast was pretty good. The evening reception had less food options compared to other Embassy Suites. Their gym is full of nice new equipment and the breakfast staff is friendly. The front desk staff has never been very chatty or informative, probably the weakest part of this hotel, but I travel a lot so I know the drill, I didn't need much from them.

After seeing the reviews I didn’t expect much but was pleasantly surprised. The room was nicely appointed and was very clean and nice. I enjoyed the breakfast which had hot food, fruit and paso. The staff was very nice. One think I didn’t like was the bar did not open til 5.