La Quinta Inn & Suites by Wyndham Houston West Park 10

Charged $500 from our card after we checked out - “to test if the card was working” we are still waiting for a refund. This is so unethical and we have not gotten a response/ refund Don’t stay here unless you want to be double charged for your stay after you’ve left.

Had a great experience here. The rooms are clean and the entire building is pleasant. The First Lady we met at the front desk during check in was really sweet and welcoming. When checking out, the manager Wendy helped me with my bags down to the front and Alla was at the front desk, she was really nice. Overall, I’d say they have really great staff. I’ll rate my stay 10/10. I’ll definitely be coming back here whenever I’m in town.

Excellent, major upgrade, A young lady named Wendy was very courteous it was t, I , which you don't see that often. I was surprised since the last time I was there. Clean, surprisingly Quiet . Good night stay! Room was really nice no complaints .

Robbed me. Bad customer service. Very unhelpful. Rude. Terrible with people. Dishonest. Liars. How did this lady make manager ? Replace her immediatly. She is not qualified.

Poor customer service is the overall reason for the rating/When I arrived it looked more like a prison with a big fence around the building but i seen this at Hampton inn too the big fence so I asked to see the room before I booked a reservation. The first room had a bad odor but did appear to be clean just dated. The second room had no odor and smelled good/there was a febeeze airfresher on the AC unit that made it smell okay. So rooms are hit or missI went to possibly park in back and it looked it hadn't been cleaned trash throughout the parking lot that should have been a warning but I wanted to use my points to pay so looked past it Then I used points to stay for free/so the lady at front took a $50 deposit via my card no problem/the next morning I recieved an alert it had posted to my account. When I checked out i ask about how to get the deposit back since they never actually posted in the past and was given the run around about talking to the manager who was unavailable/so i called back and was told the manager would be in at 5pm called at 5pm and was told the manager isn't working now/and that the person who took my deposit didn't have my card information in the system so they cloud not refund my deposit and they would have to ask the manager how to do it and i would get a call back I still have not got the call/it seems like a scam or front worke not trained correctly and need retraining