Home2 Suites by Hilton Houston Willowbrook

Out first night here and we had our window broken into. Multiple of other cars windows broken into as well. Would not recommend. No cameras at the hotel, staff is non chalant when you tell them that you got broken into like if they don’t care and it’s a regular thing happening there. Cops are also a no go, never showed up.

Do not stay at this place!!! Our entire team recently stayed at this hotel, and we had an awful experience regarding security. Over the course of our stay, three of our trucks were either broken into or had attempts made to steal them. It was incredibly frustrating and made us all feel unsafe. Despite informing the hotel staff, there was little done to address the issue or ensure that similar incidents wouldn’t happen again. We expected better security measures and support from the hotel, especially when staying as a large group. We won’t be returning here and would not recommend it to anyone looking for a safe for your vehicle!

This hotel needs some serious updates. The pull out sofa has really bad stains on it and is torn. The bathroom has some rust stains in the sink and tub area. The bed skirt was not changed/ washed. It has a nasty stain on it. The office chair also has stains on it. I understand things get dirty but if you see some OBVIOUS stains I think you should replace it. The lobby area looked clean and the girl who checked us in was friendly. I took photos as prof of what we saw. Luckily we were only staying one night and I always bring cleaning supplies so was able to clean the room .

Whew, this was a rough one. We stayed there as part of a room block and it was a disaster. Our group had issues with bugs, blood stains, mold, extremely noisy air conditioners and we were warned of vehicle break-ins in the adjacent parking lot. Not a good experience, will never ever stay there again.

First I have to say the staff was very nice, but our stay was awful. My family stayed here for a night because we had a tournament to attend the next day. When we got to the room, it smelled like pee, and the carpet was sticky like there was a lot of cleaning residue left behind. Then, I go to make the pull out bed and find out the couch cushion is wet, it turns out to be pee. I'm assuming from an animal since they are allowed here. I take it down to the front so they can clean it. Since we were only staying one night I just let it go. But then after all my kids are sleeping, I'm laying in bed with my baby, and see a bug crawling on the pillow, just to realize it was a tick/ or a bedbug... I move my child and check the bed. The bed was infested with them!! We end up moving all the kids to a new room in the middle of the night, it was a nightmare and disgusting. The next day I talk with management, they can't refund me because I went through a 3rd party... so they give me hotel points.... which end up not even being enough for one night at the hotel.... needless to say, I won't ever be going back here.