Hampton Inn & Suites Georgetown Austin North

My sister and I went to Georgetown for a weekend getaway. Overall our stay was great until I checked out. At checkout I was told $60 was added for parking. I argued that their website listed no parking fee. I was told the fee was added because they were very crowded. He finally said he was just kidding. When looking at my bank account the $60 fee had been added and then reversed.

We had a good stay at this Hampton. Our room was clean and comfortable, and the AC worked appropriately. I did experience some issues with the digital key not registering my door, but that was resolved by visiting the lobby again for a key card. The ice machine on floor 3 was broken, so I had to go down to floor 1 to get ice. A little annoying but didn't ruin the stay at all. We didn't use the outdoor pool, but the area appeared clean, and several families were utilizing the space (October). I really appreciated the breakfast buffet provided at this location. There were 3 different waffle makers: normal, Texas shaped, and one that made 4 minis. They provided lots of fresh fruits (pears, bananas, oranges, apples), yogurts, oatmeal, omelets and sausages, and several other items to choose from. There's also plenty of seating. This was one of my favorite Hamptons to stay at and I'd definitely visit again if in the area.

I recently stayed at Hampton Inn in Georgetown, Tx. I was there on business with my company paying for my stay. Upon checkin, I was required to pay $60 but was assured the money would be returned to me at checkout. When reviewing my bank account today, a full 28 hours after I checked out of the facility, the Hampton Inn failed to return the $60 fee. In fact the Hampton Inn charged my account another $60 today when I am not even a guest there. Neither the Hampton Inn nor the corporate office credited the money blaming Chase Bank for the error. The initial impression of this shoddy place presented with a door which would not unlock preventing entry to the dirty room. Be warned: if you want to trust a business in Georgetown, Tx, do not do business with the HAMPTON INN!

Customer service is awful and the hotel is filthy! DO NOT stay here. The first room I had the TV was broken and by that, I mean shattered. Second room, the furniture was disgusting with Stains etc. Room smelled poorly and the water pressure in the shower is a stream. I tried to call down to the front desk multiple times on my second night. No answer after multiple tries. Assuming the front desk was busy, I went the front desk and the front desk host was not present or attentive --she was sitting behind the front desk and I had to announce myself for assistance. While waiting on me the phone was ringing off the hook and she never picked it up once. I will never return to this hotel and will likely not stay at a Hilton again.

Stayed 2 nites but received less service. Was not informed about no service the second day. Learned the hard way. They got all their money for the room, however I was not advised I had to request service. POOR JOB.