Scottish Inns Campus

As they say: Three Strikes, you’re out. We gave this motel three chances to give us a clean room, as we had read great reviews calling it superb, but in the end we had to leave so frustrated with the service and communication with the manager Gary. At the front desk, my wife and I made it very clear to Sam that we wanted to be as far away as possible from smoking rooms. He gave us room #113. We opened the door of this first “non-smoking” room and immediately the smell of smoke was overwhelming. We didn’t even enter the room because it was so strong. Sam then said sorry. We were given a key to another “non-smoking” room (#116) and though the smell was not as overwhelming, it still had a smoke smell. The front desk attendant then went and personally found us a third room that did not smell like smoke. However, once we entered we found plenty of hair on the sheets (see the photos). Sam came to check the room and apologized and took photos himself. That was the last straw and we decided to find somewhere else to stay. The manager Gary was unhelpful. I spoke with him over the phone and he said he could do nothing but just refund us. After we left, the hotel called us and said: “oh wait, we can’t refund you, as you yourself have to call hotels dot com and initiate the refund.” We felt so terrible about the service and quality of this supposedly new motel. Oh, and this is not to mention that there is no clearly marked car entrance to get to the motel. There is no entrance from the service road, and we had to drive around an extra 5 minutes trying to figure out how to enter the parking lot. Not so fun when it’s dark and you’re tired. Bottom line: stay away and don’t come at all.