Towneplace Suites Eagle Pass

Horrible Place. Front desk clerk “Karen Martinez” is condescending and unprofessional. My stay was Monday and Tuesday…with a possibility of early check out on Tuesday due to work schedule. I had early check-in on Monday and I arrived at the hotel but Karen told me very rude without looking me in the eye no rooms are available and to come back at 3pm….I came back at 3:50pm. I checked out Tuesday at 2:25pm…and was told I would be charged for the extra night because I didn’t give them 24hr notice. I explained I found out minutes before and when I checked in I advise them of the possibility of early checkout. “As per Marriott Bonvoy: 4 p.m. Late Checkout Guaranteed 4 p.m. late checkout,” ….but Karen would not honor that. She told me if I’m not in agreement to call the General Manager. I spoke to GM of the shortcomings of the hotel and hotel staff. I opened a case with Marriott Bonvoy and the Karen Martinez told them that she spoke to me and I was in agreement with the outcome….that was a lie. I called Marriott Bonvoy today and I was told they closed my case because Karen told them she spoke to me and everything was good. They don’t care about visitors or vacationers since they are charging the government for Texas DPS and Texas National Guard government rates and are typically filled up….it will end soon and they will need from us visitors and vacationer to sustain. Don’t stay at this place: paper thin walls, ants in the bed and in bathroom sink, stains in bathroom and algae build up/stain in shower floor, stains on room door, food disposal horrible stink, and trash bins outside are always full and overflowing. Horrible hotel front desk clerk Karen…insincere, deceiver, complaisant, and patronizing!!

Laura the Manager and Brandon Garcia front desk personal are amazing.. professional.. efficient.. going above and beyond and service with a smile. Thank you so much for all your help. I greatly apresheate it.

I took a risk, yes, traveled to see one family member. I check in and am told I have to wear a mask at all times and no gathering. So today they have in excess of 30 long term hotel guest gathered for a feast inside in the hotel lobby. WHAT A JOKE. Thanks Marriott!!

Having gone back and forth between home and El Paso for a sick relative and ultimately a funeral was very hard on my family, however, the staff at TownePlace Suites were extremely gracious and accommodating. I ":highly"recommend TownePlace Suites if you are traveling through El Paso!!

We spent the weekend at Eagle Pass to have some fun gambling. We really enjoy staying at Townplace. The rooms are clean and updated. The beds are very comfortable. If there is anything I would improve it would be the breakfast. The hotel is located about 10 minutes from casino area. In a relative small town like Eagle Pass, you won’t get frustrated with the 10 minute drive. I highly recommend staying here for your weekend getaways to Lucky Eagle Casino.