Embassy Suites by Hilton Denton Convention Center

The hotel was clean and our room was very nice. Issues: The shower had very low water pressure in the mornings. You might be better taking evening showers. For breakfast I was served burnt bacon. The person serving it passed up bacon that was cooked properly to give me 4 pieces that were burnt and uneatible.

Great great breakfast with fun people working a busy kitchen on a Sunday morning! Rooms are comfortable. There was unvacuumed food around the couch, but I’m not going to ding them for it since everything else was well done. It says that I need to type more characters…

We traveled to Denton, staying at the Embassy Suites Hotel. We would have given 5-star ratings (for room, cleanliness, service, free breakfast, and wait staff) except for Embassy's billing errors and charges, which continue to appear on our credit card. Until they have corrected the errors, our rating will remain low. Reasons why? 1. Unsecure wifi is free; you'll be charged fees for Secure Wi-Fi. 2. We made reservations for pets, and just a few days later call the hotel directly to cancel our pet reservation and told the receptionist we weren't bringing pets. She said she made notations that no pets were coming and confirmed no pet fees would be charged. However, Embassy charged us pet fees on our final check-out emailed bill. (We recommend travelers never make a reservation with a pet. If you bring one, let the hotel add the cost to your bill at check-in rather than fighting with them to take the charge off. Or cancel the entire reservation and make a new reservation without pets). 3. Surprise charges: Embassy charges about $31-+ per day for "incidental" fees. They said it was to cover any room service ordered, secure wifi, or movie rentals in case any were ordered. (They 'pre-charge' this even though nothing is ordered). Embassy originally charged us (2-night stay) 3 charges of $31, $31 and $29.18. They removed two of the charges, but are still charging $31, even though we never ordered any incidentals. They have not removed the remaining incorrect charge. 4/Embassy not only charged us incorrect incidental and pet fees but also charged multiple incorrect room rates. 5/We are still waiting for them to refund the high (incorrect) room charge they made to our card, charge the correct fee (which they and we both agree should have been charged), and have not credited the last 'incidential' fee charges. Been 10 days now trying to resolve the incorrect billing. Hopefully, that will be done soon and we can revise our review.

I love staying at the Embassy Suites where it feels like a home away from home. Awesome staff, clean rooms, and the food is incredible. Marla always stands out with such a big genuine smile on her face greeting us kindly offering her assistance.

We've traveled a lot and stayed in many nice hotels, but this was undoubtedly THE BEST overall ever. Facilities were great, spacious, spotless. EVERY staff member from front desk, housekeeping, food service, servers, breakfast crew, etc was friendly, and very efficient and enthusiastic about their work. In addition to staying in a room (4 nights) we had an event in their conference center area, including a buffet dinner and a sit down dinner- bout were great. Also rooms for educational sessions and another for product displays. Set up for these were trouble free, everything worked the first time, and requested refreshments on time and hot/cold. Free breakfast had great choices and they have it set up to efficiently and rapidly feed the guests. (Figure about 20 minutes from starting down the line to finished eating. Great selection of cooked to order eggs/omelettes, buffet line, fruit, waffles, beverages, etc. As with everything else, the workers were great. This property and its great people deserve special recognition by Hilton as a superstar exceeding their usual high standards.