Hawthorn Extended Stay by Wyndham Dallas

The person that answered the phone when I called did was difficult to understand. He told me to wait at C19 which I did but a van never showed up. Each time he was more and more rude and disrespectful. After calling 5times and being told they were on their way I called 1 more time. I asked him to please send a ride. I was tired and just needed to get to my hotel. I asked him if it was a Hawthorne van and he said No No No and hung up on me. When I called back he wouldn’t answer. I had to spend the night in an airport at 63 years old because of the customer support provided by your staff

We checked out early because of the incorrect listing (they do not have breakfast), the general stickiness, and the nighttime check in service. The best part was the location, accessible to a lot of great things.

Smelled like cigarette smoke. AC worked well. Tv was a good size and location. Mattress was thin. Massive closet space. Woke up to roach on the headboard. 2 roaches in the bathtub and shower curtain. Sync cabinet had wood rot.

This hotel is an apparent converted apartment complex turned into hotel suites. It is used by prostitutes (verified - eyewitnessed). Each of the 3 rooms we were offered reeked of cigarette smoke, marijuana smoke, and even mold. One room had stained furniture and walls. Once we discovered this, we moved to another hotel further north in Dallas.

I had a break-in at 3 AM! A man crawled through the second floor window while I was in the room sleeping. Scared him off. Drug dealers on site and NOT a safe location. Dirty rooms. If you value your safety spend a few extra bucks to stay somewhere else. Management is unprofessional and unfriendly. Do NOT stay here. The worst!