Hampton Inn Bulverde Texas Hill Country

This is a wonderful new hotel. It was very clean and smells very good. Word of advice, the water is very hard. I washed my hair and could not brush through it very well due to the water. The next morning I asked the front desk and she gave me some neutropenia shampoo samples, so I rewashed my hair. It was somewhat better with the different shampoo/conditioner. I think they should add a water softener to the hotel if they can. Otherwise, this was a great location. I would stay again, and wash my hair before I arrive.

cleanliness is not a top priority, overpriced, minimal storage for clothes inside the room... they charge a higher room rate because they host more wedding events, at least that's the justification I received, also rooms are not serviced by the cleaning crew every day, so depending on when you check in your trash won't be taken out, towels won't be v replaced, beds will not be made regardless of the price of the room... expect the bare minimum here...pretty sure the positive reviews being left are from staff or paid representatives

Good The room and bathroom were clean. The a/c works well and the fan runs to circulate air in the room. Breakfast selections were good and hot. Not good The mattresses are a little too firm to be comfortable. The bathroom linens are on wood shelving by the sink. The wall by the tub has a useless picture instead of towel racks. The sink faucet is just barely more than a trickle when full on. There is no force to the water. The bathroom "door" is a sliding barn door that covers either the bathroom opening or the closet opening. If someone in the bathroom slides the barn door while someone is leaning or standing in the closet area opening, then wham!, you get hit. This barn door provides just minimal privacy for the bathroom and does not have any kind of latch to prevent opening the door when someone is using the bathroom. This has to be one the most stupid, brain dead designs for a hotel bathroom door. The work desk lamp has an overly large shade that takes up room over the desk area. I had to rotate it out of the way to have proper work space. The desk chair raises up, but not to a proper height for the work desk, the seat wobbles, and does not have proper arm rests. The desk chair is a lounge chair, not a work desk chair. There is no back support. It is horrible. I had to try to use 2 pillows to fill in the gap between my back and the chair back.

One of the best hotels I have stayed in. Not sure how old the property is, but it feels new because it is so clean and well maintained. We stayed in a King room on the pool side, top floor. From the bed , there is a great view of the hills to the north through the large window. The window has a privacy/sun shade along with a blackout shade. The room has the best layout I have ever seen and feels very spacious. None of that cramped, claustrophobic feeling. The bathroom is large and well laid out. The shower is large, with glass doors. The shower head has good water pressure, and the water is hot. There are good quality bath products in wall mounted dispensers both in the shower and at the sink. No cheesy little bottles here. Breakfast is good but not excellent. Main course is the same cheese omelet you get at many hotels, but they also have sliced fried potatoes and link sausage. The sausage was quite good for a hotel breakfast. They have all the other usual items that you might want. The outdoor pool is better than your average pool. Ver clean and well maintained. It was very enjoyable sitting out by the pool. Other positives: Good soundproofing; good tv with HBO, ESPN etc; good bed and comforter; good quality extra blanket; good lighting. Negatives are very few. The entrance to the hotel is not well marked and is not obvious, so is easy to miss. Also, the last time we stayed there was a problem with the AC. The staff resolved the problem quickly by moving us to another room. The AC in that room worked flawlessly. I want to commend both Trevor and Isabel. Both showed excellent customer service skills. But more than that, they both had a caring attitude. Trevor helped us when we called to get an early check-in. His phone skills were perfect. Isabel resolved the problem with the AC for us in a way that left us completely satisfied.

I was quite pleasantly surprised during my stay at Hampton Inn-Bulverde. Everything smelled clean (deal-breaker for me if it's not), great rate, much attention to detail. Very friendly service. Very quiet location away from freeways.