Best Western Boerne Inn & Suites

Other than the elevator being down, it was great. Great staff, very friendly and helpful. Easy to get to from the roadway. Clean rooms and hallways. Lighting outside was great. Smoking sections lighted with benches. Pet friendly. Overall A+.

Elevators not in working order, was told the part they needed had to be "made" so they didn't know when it was going to be repaired. Asked for a room on the first floor, (3 story hotel) she told me those were for disabled people, people with pets or vets and they were full. So we were given a 3rd floor room. Our friends were neither of those and were given a 1st floor room. Several other friends/family came in the following day and they were given a first floor room. Was told I would get a 15% discount on the room for the "inconvenience" but only got it for the first night. Probably won't be staying at this hotel if the need ever arises to visit Boerne again.

Wonderful experience at this hotel! Room was clean, staff very friendly and the grounds were well kept. Beds were very comfortable. I hadn’t stayed at a Best Western in a while, but after this experience I will definitely check them out more while traveling.

My siblings and I met for a reunion in Boerne, TX, and chose the Best Western in town because we'd had a prior great experience there. We were not disappointed! We reserved a full (large) suite, with a king-sized bed in the bedroom and a sofabed in the living room. The suite was HUGE!! We had plenty of room for the three of us (plus two dogs). The best part was the Jack-and-Jill entrance to the bathroom, so that we could access the bath directly from either the bedroom or living room. There was a wet-bar sink area, a microwave, and a small fridge, so we were able to keep snacks and drinks cold and prepare food in the room if needed. The bed was comfortable and our room (at the end of the hall) was very quiet. We could not hear highway traffic at all. The staff is all FIVE-STAR quality!! Special thanks to Avery, Shea, Rose, and Kathleen, who all went over and above in reserving our room and accommodating our needs during our stay. Rose especially went the extra mile--because the elevator was out of service, she nabbed us a room on the second floor (rather than the third floor) near the stairwell, so that it would be easy for us to take the dogs outside without disturbing other guests. And Shea gave us some great recommendations for dining and other local shopping options in town. Avery was very kind in answering multiple questions early one morning, and Kathleen adeptly managed to split our hotel bill three ways so that we could each pay our portion. Many, many thanks to all of them! The free breakfast was always tasty, and included eggs and breakfast meats as well as pastries, breads, yogurt, cereals, fruit, and a waffle maker (and of course coffee and tea!). It was too cold to swim in the outdoor pool, but the water was clear and clean and the seating around the pool was comfortable. The hotel is conveniently located right on the I-10 frontage road, at John's Road, and is only 5 minutes from downtown (historic) Boerne. Shopping at the HEB grocery store is just one exit down the freeway. The only reason to give four stars rather than five has to do with some infrastructure issues. We knew ahead of time about the elevator being out of service (again, thanks to Rose for letting us know) but it was still somewhat inconvenient, especially when loading in and out with our luggage. The wi-fi often dropped out in our room and we had to log in more than once a day on some days. And for the first couple of days of our stay, our room keys would not work in the side door to the staircase (but did work in letting us into our room). We went through three re-keying processes before we were able to continue to use our keys. The sofabed was a little cranky and didn't always fold up well, and my brother said the mattress was a little lumpy (but those mattresses often are). Honestly, though, those were minor issues, and overall we had a MARVELOUS stay! I would gladly return to the Best Western on my next trip to the San Antonio area! Thank you all SO very much for such a great time!!

Really came in clutch with an early check in for only a $25 fee. Clean room, AC worked, water pressure was extremely good. That’s about all you can ask for in a last minute hotel in my honest opinion. Front desk girl was very polite and helpful. Very satisfied!