Sonesta Bee Cave Austin Hill Country

Great staff. Especially Jesse, Christella, and Eli. Excellent bedding/ linens, great shower and toiletries. Fitness area and pool exceeded expectations. Parking was spacious and easily accessible. Very clean. Great shopping convenience.

Check the fine print on hidden expenses! I was charged for 2 bottles of water at check in (that I didn't even receive), I was charged $10 for a "credit" to their Roof top bar (that I didn't even go to), AND I was charged for the coffee in my room (I drank ONE pod) - what hotel charges their guests extra for the coffee in their room? It's not the amount of money here, it's the principle. In addition, the room wasn't very clean. Very dusty and the floors looked like they hadn't been cleaned in a long time.

Traveled to Austin after Memorial Day on business. Arrived in the early morning hours due to flight delay. No issues checking in for our stay from Tues thru Fri. Went to work on Tues and upon returning to my hotel room found it tossed by housekeeping and my personal belongings in a pile on the bureau. I complained to the front desk attendant who could not offer any explanation other than it was a miscommunication with housekeeping. Got assigned to a different room which was exhausting due to travel the day before and working all day on Tuesday. Just wanted to relax. Hotel manager claimed he would make it right and did apologize. Some of my personal items (small carry-on bag and newly purchased bathroom items were missing). The manager offered a coupon for the in house restaurant and bar but it was limited to food only, no alcohol. Ended up only getting 2 desert items, the rest went unused. We had 3 rooms booked between myself and two co-workers traveling with me. The Sonesta made plenty of money with our stay. Bottom line, the manager should have comped the first nights partial stay due to the inconvenience of having to change rooms and the fact that my personal belongings were rifled thru by housekeeping. I'm lucky all of my clothing didn't end up in the trash. Stayed thru till Friday but will never return to this hotel. Notified our Corporate travel provider upon my return to avoid sending any of our employees here in the future. There are plenty of other good options for hotel stays in the Austin Texas area.

Very clean, nice big corner room, excellent bed, sheets, pillows. Pool was very clean and inviting but too cold for us. They had great service before we arrived received communication and checkin was very efficient and friendly. Location is great with walking access to about 4-5 good restaurants. Staff was helpful, and we loved the terrace off the bar on top of the hotel.

They don’t change linens. And really watch yourself at check out. They are very willing to charge you inappropriately. Nice front desk manager, but poor staff. We have stayed here many times and they are lowering their standards. Might as well have saved money and gone to Comfort Inn.