Four Seasons Hotel Austin

Just me and Justin this time… and yes, the vibe was immaculate. The Four Seasons Austin somehow captures Texas charm and international elegance in the same breath. We stayed in a balcony room with a perfect view of Lady Bird Lake, popped a bottle (from the champagne vending machine, thank you very much), and toasted to doing life our way. Dinner before Justin’s Mimiclou show was at Ciclo… their in-house restaurant… and it did not disappoint. The tableside steak? Say less. Sophisticated without being stiff. Thoughtful service without hovering. It’s sort of perfect. Walkability is 10/10. It’s close to live music (including where Mimiclou was playing), the lake trail, and Garbo’s (which we hit for lobster rolls the next day). Bonus points for way it smells and great cocktails. This is our Austin staycation spot. No notes.

Another incredible experience with the Four Seasons Hotel in Austin, TX. Their staff is top notch! Henry S Hotel Manager goes above and beyond to ensure our stay is not only comfortable but pleasurable, thank you Henry you are a gem! The gentleman who greets us at the lobby, I missed his name (I will remember on our next stay, I am sorry), he is always outfront to greet you and his peppy attitude and desire to make your stay exeptional is such a delight each time he greets us at the car. What an asset he is to the Four Seasons. He makes my morning every time I interact with him! He is levels above in Customer Excellence! Absolutely enjoy our stay every time we book a stay and December is definitely the month to experience this extravagant and top notch hotel. Our rooms were impeccable and the service is top of the line regardless of who you are interacting with here. Thank you Four Seasons!

The hotel is fine, but I found a charge for about US$1100.00 I did not recognize. I emailed their reservation office twice. No response. After a month, I called and sorted out the charge was not mine and they say they would refund. They did not apologize for not replying to my billing queries. Nor did they even include a gift certificate for a complimentary glass of wine or similar. Nothing. I work in tourism and know we would have replied as soon as we received the email and refunded asap. The Four Seasons failed. I just went on another trip and did not book any Four Season options and was pleased with that I did book. All I wanted for for this organization that charges so much for their rooms, to reply to a client query about an incorrect charge.

We have stayed at the Four Seasons in Austin a few times previously. We visited this time to have Xmas day lunch. Food was good, although some of the options were a bit tasteless. Limited drink options (and no longer included within the price). The biggest drawback was the service. For a 5 star hotel, I always considered the FS to have exceptional service but this was certainly not the case on Xmas day. Appreciate the restaurant was busy but having to ask numerous times for drinks and coffee (and cutlery at one point) I would say is not a great look.

On arrival the room smelled like a sewage spill or moldy. The special guest amenity was a couple of cheap sugar cookies. Generic unrecognizable coffee pods with no explanation of what they were. No refrigerator in the room. There is no bar soap in the room. Minimal amenities in bathrooms (no mouthwash or other luxury goods). No car service except on the weekends. The toilet ran unless you jiggled the handle. All this for $1800+ per night. "Would you like an upgrade? OK, that will be $1500-3500 more a night?" Really? I really regret my stay. Talked to management and they were interested in their problems, but offered nothing to compensate for the bad experience.