Extended Stay America Select Suites Austin Northwest Research Park

Very clean environment, helpful and pleasant staff. My stay has been if I were hm Property well kept, easy access for washing clothes. Really enjoyed having acess to stive top for cooking and second TV for my kids. I would refer a d stay here again

Not staying here again. Here's why: 1. Had to crawl under "desk" in order to plug in laptop. 2. There are no USB chargers in room. I've stayed in cheaper hotels where this is part of the lamp. 3. Can't reach closest lamp from bed. Have to get out of bed to turn off lamp. 4. "Fully stocked kitchen" means you have us go down to the desk and ask for what you want. In my case, a drinking glass and a fork. There is literally nothing in the kitchen but a fridge, microwave, and a towel. 5. There is a group of old dudes, ranging in number from 3 to 5 (plus or minus a dog) in the parking lot outside my room on the backside of the property hosting a tailgate party. I can hear them from the 4th floor.

Tried to send this to corporate. No matter how short, got same error message -- "message can't exceed 2500 characters." *** I've stayed here several times. VERY rude clerk today. Blonde woman, chunky, 50s. Today was the FIFTH TIME my key failed. Tossed key down to get it fixed. She said, "I'm not your dog. Pick it up and Hand it to me." !!! Rude, mean attitude. No excuse for all these maintenance failures. The sink water faucet has been running for 6 days, and it still not fixed. The fluorescent light does not work. Killed several small roaches first day and used can of bug spray in room.

I would just like to write a review on this hotel and the staff. The assistant manager Donice is very accommodating. She has made our stay amazing. She always is so nice to my family. When we see her, she is asking if she could help us with anything and how we are enjoying our stay. She is always going up and beyond for the customers. I just love this hotel it is so nice and friendly. She is doing an amazing job.

Donice and staff have been very accommodating and nice during my stay they are friendly and always willing to help. Go above and beyond to make sure the stay is comfortable thank you for all you do here. I would recommend this hotel to stay……..