Baymont by Wyndham Austin University Area

the hotel is trashy.. the girl in front desk was rude. the room smells Marijuana , we didn't sleep good.. it's falling apart the room.. it's really bad.. it's good in pictures but in actual..it's really trashy..I talked to them to refund my money for one night because I booked it for 2 night but they didn't refund it because I booked it through booking.com and the lady said it was booked by third-party not in thier actual website.. it's a scam..specially I paid it through debit. card.. so please avoid this trashy hotel..

Great price. Stayed multiple times but Will prolly never stay again. Was traveling from Dallas back home to San Antonio but decided to stay in Austin for night to go out with friends. Room was infected with roaches. I checked in around 6:30 to 7:30. Unloaded. Everything looked good besides a disagreement outside my door while I was unloading and settling in before I was going to run some errands and get dinner. Was near stairs so a lot of traffic. Returned to room around 9:30 so i could get ready to go out for the night. While I was relaxing in bed I felt something crawl on me and hit it off. It was a roach. Showered and while showering spoted another roach on wall, one by toilet. Plus another two in the sink area and by enter door. I showed up before evening so everything looked good. But at night spotted about 6 different roaches since the are nocturnal. Immediately got dressed. Pack my stuff and went to the front desk to advise I was checking out. Guy was like nothing I can do bc it had been more than 15 mins and I used the room. Well roaches were not amenities I wanted was going to pay for. Then he called some one and was like we can move you but you need to leave your drivers license etc. I was like I’m not staying here if roaches in one room roaches in entire building. I even showed him pics and acted like it was okay and my fault since I started using the room. I ended up leaving and driving back home instead back to San Antonio. Horrible service. Already wrote corporate and will be speaking with my cc company.

Absolutely disgusting. You really do get what you pay for. The bathroom was nasty, the floors were dirty. It was horrible. I would rather have spent a little more money to stay at a cleaner place. The water in the shower wasn’t even hot. Save yourself some time and headache by reserving another hotel. The maid staff obviously doesn’t clean.

Feels unsafe. People actually live here, they are loud and creep around the property. Pictures are outdated. Cracks all over the roof. Front desk doesn't answer calls. Drug deals Door didn't shut properly. Had to get my own comforters for the bed.

They are amazing and friendly. The rooms are clean and big and the location is great. I came here from Seattle and they really helped me out I met a lot of amazing people their !Will write more later! I appreciate the cleanliness and the staff it's refreshing