DoubleTree by Hilton Hotel Oak Ridge Knoxville

Our server Luke was so nice and patient with my son and I and we had a wonderful time. At the end of the meal my son was so tired I forgot to grab my desert I had them make to go so Luke went out of his way and came up to our hotel room to bring it to me! Can’t wait to go again!

This used to be the premier hotel in town. I haven’t visited in 17 years and I see they refurbished the rooms only about 3/4 of the way. They kept the old doors, frames, furniture. I think it looks rather odd/trashy. Not what the usual Doubletree would be. Staff was still super, very welcoming, very clean. It’s nice to have a restaurant on-site.

I’m an easygoing traveler. I tend to overlook minor issues with hotel rooms, but this wasn’t something I could ignore. Upon checking into my room, I noticed black mold on the edge of the AC unit and on the ceiling near the window. I contacted the front desk, and they sent someone up to inspect it. She acknowledged the mold, explained that maintenance and cleaning staff had already left for the day (around 4:30 pm), and promised maintenance would address it the following morning. She also mentioned that most rooms had black mold, which I found both alarming and unacceptable. I called the front desk again, and they offered a reduced rate since all other rooms were booked. I requested a refund and decided to move to a different hotel. If black mold is present in most of the hotel rooms, travelers should know before booking. To the staff, I appreciate your efforts under the circumstances. Management, it appears that your cleaning staff is aware that this is a widespread issue, yet it hasn't been addressed. Allowing guests to check in and discover black mold in their room is unacceptable.

You will love it or hate it! All rooms are used for pets. Every floor, every room! I think someone left a cat in one of the bathrooms! There is carpet in at least part of the rooms and in the hallways. Other than that, pretty good except the restaurant kinda hit or miss.

Amber at the front desk was able to assist with a needed battery for my computer accessory, enabling me to save a large data package that was part of a major presentation needed that afternoon! Without time to access or use transportation, I was in a desperate situation! Many thanks to Amber!!!!!