Hampton Inn Milan TN

The staff was exceptionally courteous and helpful. Will be staying here again in the future. Our room was very clean and quiet. There were lots of items to pick from at breakfast. The omelets were great! My grandson loved the waffles. The lobby was nicely decorated for St. Patrick's Day.

This is just about the only hotel in town so it’s the only option when I am in Milan for business and Ive stayed at this location every year for over a decade. The stay was unsatisfactory because the elevator broke twice and it was very challenging to carry suitcases, hanging clothes, laptop bag and a cooler up the stairs. Rooms have no refrigerator. Also the shampoo and body was bottles are mounted 6 feet from the base of the tub. I am 5 feet tall and could not reach the pumps. The bottom of the bottles were over my head. Same with the shower towel hook. Totally unusable. As soon as Milan has a Fairfield inn or holiday inn express, I’ll be staying there, and I’m a Hilton diamond member.

The location is good and the staff were very friendly and helpful. There appears to be no housekeeping to a room if you are staying there more than a night. We had to take our trash out every day and go get our towels, etc. It was a disappointment because I have enjoyed staying at Hampton Inn for years. It was generally dirty and there was debris on the floor of the elevator for several days. It's as if the prices have gone so far up and the previous service has gone down. There were shampoo/conditioner, and I believe, lotion bottles attached in the shower - no thanks. Before we got there, we had called and asked if the pool would be available and was told that it was. Of course, we were not speaking with someone at the actual hotel, but with someone that had chickens clucking in the background. The lady at the hotel told us that the pool does not open until Memorial Day. Evidentially the people that answer telephone calls do not have current information as to an individual hotel. It was kind of disappointing stay

Kind of disappointing for a Hampton Inn. Needs a bit of updating. Clean , if you don’t look in the corners. Bed comfortable and clean. BUT - the coffee service, ice bucket, and cups were kept on the bathroom counter. This is unsanitary and frankly yucky . Needs to be changed. No refrigerator in the room

Needed to visit some family nearby, and this is the only "chain" hotel in Milan. Could have stayed in Jackson, some 30 minutes away. It's unfortunate that so many of these chain hotels don't get any proper inspections from the franchisor. That's the only thing that can explain the inexplicable. The usual Hampton Inn by Hilton amenities all worked - selected a room during online check-in, the electronic key worked on the door, terrific. Room was mostly typical mid-America Hampton Inn. Bathroom was clean and amenities normal. I almost always now pull the bedding to look for bedbugs. This room was clear, but I've had a couple issues recently that have made me more aware. Only problem was so obvious I wonder how no one reports it. I've attached a photo showing the condition of the carpeting. Carpet was mostly pretty filthy; walking around without socks got my feet pretty dirty.