Sheraton Memphis Downtown Hotel

The server William was awesome a pure breath of fresh air! The service he provides is exceptional! He needs a raise!!! This was by far the best breakfast I have had.The food was hot and delicious. I have never had breakfast this good in a hotel. I will definitely be back!!

Walking into the Sheraton Memphis Downtown Hotel for my recent three-night stay in April 2025, I felt less than impressed. The person at the front desk seemed very uninterested, even distracted. “Can I help you?” she asked. When I got to my room, though, I found a kind note from the front desk staff welcoming me to the hotel and a couple of chocolates, which helped change my initial impression. I came to Memphis to see Graceland and the Lorraine Museum. I paid for my room out-of-pocket. The Sheraton Memphis Hotel, built in 1985, looks a bit dated and indeed in the lobby features pictures of future renovation plans. If you like to take a dip in a swimming pool, as I do, the pool is not open. As for the room, I slept in a comfortable bed, and I viewed a large 65” TV screen. The cable TV had lots of channels, a feature I like in a hotel. A large hotel, the Sheraton has a grand sweeping entryway outside. Beautiful trees line a plaza outside of yet another entryway. The friendly front desk man who helped me when I checked out said, “Oh, and I forgot to ask, how was your stay?” I appreciated his kindness. “I had a good stay,” I replied, and so it was.

From Jerry cracking me up when I needed to keep my bag at the front desk, to the entire staff being so friendly and helpful, I had a lovely stay at this Sheraton! My room was cleaned thoroughly every day and Jerry especially went above and beyond for customer service. I’d love to come back!

The Crossroads Tavern & Grille in the hotel has a small but mighty menu. I was very impressed with meals, which featured fresh salads, ripe fruit, and carefully prepared entrees. My chicken schnitzel sandwich was absolutely perfect, and so was my avocado toast (with egg). So pleased.

Billy is the best server! He’s quick, super friendly, and genuinely funny — he had us laughing the whole time. He went above and beyond to make the service great. The food was really good too. I ordered the pizza and it didn’t disappoint; it came out fast and tasted amazing. I’d definitely recommend this place, and if you stop by, make sure to ask for Billy. He’ll take care of you and keep you smiling.