Hampton Inn Lenoir City

This hotel is under construction. The front doors didn't work and a construction worker had to let me in. There is no lobby, no breakfast area, and no reception desk. Nobody was there to check me in and I had to ask if the place was even open. I was able to get into my room only because I had the virtual key in the app. The room itself was lovely. It was newly done. But, the next morning they just had a few muffins and pieces of fruit due to the construction. On the app there is no warning about the construction and it still says there is a hot breakfast, which is incredibly misleading. When I did find a staff person they said there is no way to update the app, but I've seen construction notices on the Hilton app for other properties so I just don't think that's true. Bottom line, I would not have stayed here had I known, and there appears to be little concern that they are misleading their customers. Very disappointing.

Booked 6 rooms for a family get together happening over the weekend. When we showed up the hotel was under construction both inside and out. There was no lobby, there was no computers at the front desk nor a staff member around to check us in. There is no continental breakfast due to the construction as well. We were told by the front desk staff (when we found them) that the company does not tell the customers and they’ve gotten complaints about this. It was not on any booking ap/site either. Paid full price for these rooms too. Tried to call Hilton customer service but they state they cannot do anything until after we check out. Which is not helpful because the issue is NOW. The front desk staff obviously can’t do anything about construction, I know it’s not her fault. But the customer service # said that we have to try and give the hotel itself enough time to rectify the situation. Not sure what can be done seeing as the hotel is “full” per the front desk staff.

The room was on the first floor like I prefer the biggest problem though is I could not go in and out the side door I could go in and out the front door, but not the side and when you’ve got dogs who are service animals, it made it highly Inconvenient. They were assess to address any and all issues that I gave them. I really applied them on.

This property is one of our favorites due to the detail in the room and the property amenities. Staff is knowledgeable, friendly and helpful. Property. Convenient location to restaurants, gas, grocery, and shopping. Property is set back, so it is quiet. Parking, some shaded spots, with building access on three sides. Excellent, fresh cookies during check in hours. Bottled water at check in, daily, if you are Honors member. Hot breakfast, included, and available until 10am daily, has a wide selection of fresh and well stocked items. Check out the mini scones! Coffee is available throughout the day. The water in the building is softener-serviced. The fitness center is kept clean and is well ventilated. Pool is clean in appearance and well maintained. The fire doors at the ends of the building have soft closers, brilliant! Elevators are clean and quick. Windows are kept clean. Rooms. Lighting is good. HVAC is Tennessee summer hot and humid powerful, and is easy-set thermostat controlled with fan, auto or on, option. Pillow top bed and bedding is in excellent condition, and very comfortable. King comes with four pillows. Both sides have a side table with drawer (The Bible included, awesome!) cubby compartment with lamp and an outlet and/or charging extension. Clean and working larger-sized dorm fridge, small microwave, and Keurig are included. Desk has with ergonomic chair and lamp with face-mounted outlet. Sofa-like lounger is my wife’s favorite place in the room! Large TV is mounted, perfect viewing height, on a three drawer, with shelf, base. Smallish (30” wide?) mirrored closet includes iron and full-size board. Bath is all-in-one enclosed space, with a commercial-sized manually operated exhaust fan… no steamy mirror! There is a single sink, mounted in a deep (2’?) and wide (5’?) marble-top open face furnishing, with two full width shelves. (Double sinks are nice, but I’d rather have the counter space.) Lotion and soap dispensers are wall-mounted next to the sink. Toilet is elongated, with a soft-close seat. Shower is large with 7’ high shower head, and wall-mounted soap/shampoo/conditioner, two soap holders, and sliding doors with towel bar handles. Three shelves are built into the wall, just outside the shower, three large hooks are mounted at the opposite end of the shower. Bath door has a dual hook. Note to Hilton management: This property has great bones. It’s time for a renovation as some materials are showing their age. Note to staff: Keep looking to improve the customer experience. Keep things clean, dusted, and well-maintained. Don’t let the bean-counters get between you and great customer service. Keep up the good work!

I stayed at the Hampton Inn in Lenoir City for 3 nights this week. It is located in a quiet area with access to multiple restaurants, markets, and I-75. This is a clean, quiet, and well maintained hotel. The staff is friendly and the breakfast was pleasant. I highly recommend this HI when in the Lenoir City area. I will be back.